Howden 点评

Thank you for your kind feedback.

Victoria Sutton - Claims Manager

Thank you for your feedback.

I am sorry you felt there was a delay in settlement. I have reviewed the file and will certainly raise this with the loss adjuster we used as we do not accept inadequate service from our suppliers.

Kind regards 

Victoria Sutton - Claims Manager

Chère Madame, Nous vous remercions d’avoir pris le temps de répondre à notre sondage et pour le retour positif sur notre service clients. Cordialement, William Wogan

Thank you for taking the time to provide such a positive review of our claims service. Whilst claims may affect your renewal premium, it is our job as your broker to challenge the insurer to make sure  that the terms provided are reasonable. If you are in anyway dissatisfied with the terms you receive, please discuss with your renewal handler, or failing that get in touch with me personally. Kind regards, David Foster, Private Clients MD. 

Dear Mr Glibbery,

Thank you very much for taking the time to provide feedback on the service you have received from Lark.

I will also pass this onto my colleague Lesley who assisted in setting up your household policy.

Many Thanks,

Natalie Lodge

Manager, Private Client New Business

Thank you for the feedback. I'm glad that we had the chance to discuss this on the phone earlier today. Whilst this was not an entirely straightforward claim, we have not done enough to guide you through the process, and for this I sincerely apologize. Claims can be stressful experiences, and it is up to our team to keep in regular contact with you, and manage the various parties (insurers, loss adjusters, contractors) concerned. On this occasion, we have not lived up to the high standards we set ourselves. I hope that should you have cause to use our claims service again, that the experience will be better. David Foster MD Private Clients

Thank you very much for your feedback, which will be passed onto your claims handler.

Kind Regards

Laura Davies

Claims Department