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Back-Roads Touring 点评 | https://www.feefo.com/reviews/back-roads-touring 的客户服务点评 | Feefo

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CECILE

Australia

8 years ago

购买日期：09/06/2015

CECILE 就 Back-Roads Touring 说了什么:

I have done 2 trips with Backroads and it is clear the guide makes or brakes the experience . On my Provence and the French Riviera Eric as our guide was all you could ask for professional,knowledgeab

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受信赖的顾客

8 years ago

购买日期：10/08/2015

We purchased through our travel agent so had no problems with the process. What I did find very disappointing is that our elderly friends who had originally thought they would join us on the trip pai

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受信赖的顾客

8 years ago

购买日期：30/04/2015

BR can be congratulated on providing excellent service. Our driver, Nic, was always professional, helpful and friendly and always seeking to give us extra xperiences.The bus was comfortable and pleasa

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BRETT

Brisbane

8 years ago

购买日期：22/12/2015

BRETT 就 Back-Roads Touring 说了什么:

Excellent service. Value for money tour.

产品评价

A brilliant hassle free uncrowded tour. Imaginative itinerary and beautiful hotels off the beaten track. Our guide Agostino was simply outstanding. Nothing was too much trouble for him. I would recom

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Customer Services

Back-Roads Touring

8 years ago

Hi Brett,

Thank you very much for your positive feedback, we are glad you had an enjoyable experience. We will pass on your comments to the team. And we love the picture too! We hope you choose to travel with Back-Roads touring again.

The Back-Roads team

Kate

Perth, Western Australia

8 years ago

购买日期：02/06/2015

Kate 就 Back-Roads Touring 说了什么:

Being in a small group is a must and the accommodation and food was excellent.

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WARREN

Wellington New Zealand

8 years ago

购买日期：30/04/2015

WARREN 就 Back-Roads Touring 说了什么:

This is the 2nd time we have used Back Roads Touring and once again they really delivered a wonderful tour with their tour guide Nick who went out of his way to provide us with a wonderful experience.

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JOCELYN

Buderim Queensland Australia

8 years ago

购买日期：13/10/2015

JOCELYN 就 Back-Roads Touring 说了什么:

Excellent. have recommended it to others. Will travel with them again Suggest the group could participate in the Last Post ceremony at the Menin Gate by placing a wreath at the appropriate time if t

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受信赖的顾客

8 years ago

购买日期：05/11/2015

Our guide seemed unsure of himself, his information, some roads, some sights. Several times we had to ask him what we were seeing along the road. Time management was not great, but we saw and did a lo

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受信赖的顾客

8 years ago

购买日期：11/06/2015

I was disappointed overall with both tours, A Taste of Bordeaux and La Belle France. Lack of detailed history, hotels on La Belle France inferior to those on A Taste of Bordeaux. On a positive note r

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Customer Services

Back-Roads Touring

8 years ago

Hi,

Thank you for your review and for your time on the phone yesterday, it was great to be able to talk through your experience. We are sorry to hear that you were disappointed with your Tour Leader’s knowledge of the history on your tour. As discussed, your feedback is really important to us and we have raised your concerns with our Ops team to ensure that we offer more support and training to our Tour Leaders before they go out on tour. As mentioned, our Tour Leaders are a huge part of the service we offer, so we will do our utmost to ensure that we are providing them with everything they need to make their tour, and our guests’ experiences positive ones. We hope this helps,and thanks again for your time.

The Back-Roads team

产品评价

Hotels inferior to A Taste of Bordeaux. Handle on suitcase damaged - no offer of help to get handle up so I could use it.

Customer Services

Back-Roads Touring

8 years ago

Hi,

Thanks for your review, and thanks for taking the time to speak to us on the phone earlier today. As discussed, your feedback is really important to us and we have raised your concerns over the accommodation with our product team to ensure that future Back-Roads guests do not experience the same disappointment. We hope this helps, and thanks again for your time.

The Back-Roads team

EDWARD

Australia

8 years ago

购买日期：12/01/2016

EDWARD 就 Back-Roads Touring 说了什么:

OK but too much time driving and too little time at the interesting spots. It makes the brochure look good to have lots of highlights but in reality you get rushed through them so fast you dont really

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Customer Services

Back-Roads Touring

8 years ago

Hi Ted,

Thanks so much for your review and for taking the time to speak with us earlier today.

This type of feedback is really important as it means we can look into your concerns and address the tour itinerary moving forwards. As such I have spoken to our product team today to ensure we get the balance of driving and touring correct on this tour in future.

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Customer Services

Back-Roads Touring

8 years ago

Hi Ted,

Thanks so much for your review and for taking the time to speak with us earlier today. This type of feedback is really important as it means we can look into your concerns and address the tour itinerary moving forwards. As such I have spoken to our product team today to ensure we get the balance of driving and touring correct on this tour in future.

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关于Back-Roads Touring

Picture a touring holiday that delves a bit deeper. One that doesn’t simply drop by top sights and major cities but takes you off the beaten track. From sun-drenched vineyards to snow-dusted mountains, our small group tours embrace extraordinary views. Uncover local culture. And unearth hidden treasures. At Back-Roads, we’ve spent over 30 years creating luxury mini-coach tours of the UK and Europe. With us, you’re invited to see each destination through the eyes of the people who know it best: the locals who call it home. And with small group sizes of up to 18 people, you will enjoy a more personalised, authentic travel experience.

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0208 9870 990 (UK)

109 Power Road, Chiswick, Greater London, W45PY, United Kingdom

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Back-Roads Touring 点评

Provence & The French RivieraHotels in all areas except Aix ...staff were efficient and extremely helpful and pleasant .Accommodation and meals of a high standard. As I said would...该产^品的更^多点^评 (5)浏览产品网站

Iberian InspirationWe enjoyed the overall experience particularly staying in the hotels in the old Jewish Quarters. The guide, David was excellent, friendly, very knowl...该产^品的更^多点^评 (19)浏览产品网站

Chelsea Flower ShowNic, our driver went the extra mile to give us additional experiences as well as being informative about plants, trees and geography. Eating fish and ...该产^品的更^多点^评 (17)浏览产品网站

Italian IndulgenceA brilliant hassle free uncrowded tour. Imaginative itinerary and beautiful hotels off the beaten track. Our guide Agostino was simply outstanding. N...该产^品的更^多点^评 (41)浏览产品网站

Germany's Romantic Road to ViennaThis was a great tour along the Romantische Road. Our guide, Agnes, was knowledgeable and extremely helpful. She was the best.该产^品的更^多点^评 (3)浏览产品网站

Chelsea Flower ShowThis tour also covered other Garden Highlights in UK and exceeded our expectations. We have since completed another tour, following Chelsea, with Back...该产^品的更^多点^评 (17)浏览产品网站

WWI Battlefields WeekendVisiting the cemeteries where our ancestors lie or their sacrifice commemorated in the case of no body found该产^品的更^多点^评 (19)浏览产品网站

Ireland - The Emerald IsleDid not enjoy Bantry House. The place seems more rundown since we were there 10 years ago . The lunch room was a disaster--not prepared at all.Kenmar...该产^品的更^多点^评 (45)浏览产品网站

La Belle FranceHotels inferior to A Taste of Bordeaux. Handle on suitcase damaged - no offer of help to get handle up so I could use it.该产^品的更^多点^评 (14)浏览产品网站

Germany's Romantic Road to ViennaOK but too much time driving and too little time at the interesting spots. It makes the brochure look good to have lots of highlights but in reality y...该产^品的更^多点^评 (3)浏览产品网站

Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？