Thank you so much for your review, and for taking the time to talk to us last month. We hope we were able to address your concerns adequately.
As you mention, one of the key features of a Back-Roads tour is having access to an experienced tour leader. As such we strive to provide ongoing training to all tour leaders, so that they can lead tours at the highest standard. I will be picking your comments up with our team to ensure that this continues to be the case moving forwards