Dear Customer,
Thank you for leaving us a review and your feedback regarding your recent purchase. We are sorry to learn of any disappointment incurred on this occasion for you. Should customers experience any issues with items purchased, customers are able to contact our customer service team via the 'contact us' page on our website. For any issues with orders reported to us, we do investigate this fully for customers, depending on the issue reported we may be required to contact internal teams, couriers or suppliers.
With the information provided, we can see our customer service team had been in contact with you directly at the time the issue was reported and this has been resolved for you. Should you prefer to contact us directly further, you would be able to do so.
We aim to resolve any issues as quickly and efficiently as possible for customers and provide an excellent service for customers.
Kind Regards
Charlotte
