hi there, I'm sorry that you haven't received your order. As we discussed on email yesterday, you can see that we have shipped it, but the tracking hasn't been updated. I have put a trace on your package and will keep you updated. Again, my apologies for the slight delay in you getting your hat - you selected a 2-4 day shipping service, and we shipped it within 24 hours of you placing your order.
We will of course continue to trace this package until it is delivered to you, and replace it if necessary as we always ensure that customers receive their orders, even if it means us sending it twice. We will continue to be in touch via email.