Charles Trent 点评

Thanks for providing this feedback of your experience Ian. When you input your vehicle information on our website the quote generated clearly states that it is conditional to the car being complete and intact. Partially dismantled vehicles present much lower returns when re-marketed to the trade who purchase and repair said vehicles through our online salvage auction platform. Furthermore, your quote was reduced as the actual mileage vs what was provided in the quote was much higher. A car with higher mileage will have a lower trade value upon which the quote is benchmarked. We truly appreciate your frustrations however the original quote was based on incorrect information. We collect 150+ vehicles daily across the country and pay the best prices around.

Thanks Simon for taking the time to review the scrap car collection service we offer. Here at Charles Trent we pride ourselves on delivering a quality service so you've popped a big smile on our faces. Have a great weekend!

Hi Susan, we fully appreciate you bringing this issue to our attention. Due to the fact that we pay highly competitively we are currently handling an exceptional volume of acceptances through our system. However, we are expanding our collections team to ensure that we are in the best position to collect your car with as minimum fuss as possible.