Discount London Ltd 点评

I'm glad we managed to talk this through on the phone with you. We appreciate your feedback, we are constantly trying to ensure all our products meet our high standards here at Discount London and we shall investigate fully as to why your entry was refused. It is always disappointing to learn that a customer has not enjoyed their experience with us thoroughly. Our vouchers are always accepted by all of the attractions as long as they are signed and presented upon arrival for the correct date and total number of passengers. Discount London Team

We are very sorry to hear that you were disappointed with the booking process, but really happy that you felt that “the positive experience is the colleague on the phone/mail, she did a nice job.” Unfortunately Afternoon Tea on the Thames with City Cruises is a product that we have to check availability with our supplier for – our web site does advise this at the time of booking once you select the date. See below text. We can endeavour to make this text bigger on the website, to stop this issue happening again. On Request booking This product needs us to check with the supplier. When you submit the booking we will check availability with the supplier. If the product is available we will complete the booking. We will confirm the status to you by email within two working days. Due to your selected date being unavailable we offered you the option of a full refund or alternative product which you decided to go ahead with. We hope that you have an enjoyable experience on board the City Cruises Lunch Cruise. Thank you for the review, Discount London Team