Dear Guest
We would first like to thank you for choosing Gray Line and apologize for your experience with us.
We are very sorry to hear about this and completely understand your frustration. As a leader in sightseeing, it is not acceptable for our valued guests to miss out on the full tour experience, like this. We have been working to improve our communication and reconfirmation processes.
We apologize again for this experience and we thank you for your feedback.