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Grunwerg 点评 | https://www.feefo.com/reviews/grunwerg 的客户服务点评 | Feefo

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受信赖的顾客

1 year ago

购买日期：18/01/2023

Practical side of order and delivery was all good. The problem was that I had not realized that the Sheffield stainless steel cutlery would be made in, well, China, and I think delivered via Japan? To

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Grunwerg

1 year ago

Thank you for your custom and feedback. Further to our correspondence over email I'd just like to highlight that whilst our cutlery is designed in Britain and manufactured in China we do have long term, trusted relationships with our manufacturers and our stringent Quality Control procedure ensures that our Stainless Steel range of goods are trusted for their longevity and value for money by a whole host of professional kitchens, caterers and chefs. We also ship everything within the UK from our Head Office near Sheffield. Knives from Japan is part of our company as we also supply premium Japanese made knives which are renowned for their quality but nothing is shipped directly from Japan to our customers. Kind regards, Luke O' Neil | Grunwerg Head of Marketing

受信赖的顾客

1 year ago

Yes, you had informed me by email that there was a proviso at the bottom of your homepage explaining that your cutlery is designed in the UK and manufactured overseas. Since I went straight to the cutlery page, I did not see the proviso. As you say, the quality of the cutlery is good and the cutlery was not shipped from Japan. My shipping email stated only 'Knives from Japan Ltd' and I did not receive the product as it was a gift. Therefore, there was a misunderstanding. The delivery time and tracking was good.

受信赖的顾客

1 year ago

受信赖的顾客

1 year ago

购买日期：22/01/2023

The cutlery was exactly as illustrated and ideal for our needs. It was dispatched speedily and arrived ahead of projected ETA. An excellent service.

Grunwerg

1 year ago

Thank you for your lovely feedback and your custom its much appreciated. Kind regards, the Grunwerg team

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PMV

Philippines

1 year ago

购买日期：22/01/2023

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PMV 就 Grunwerg 说了什么:

Cutlery was delivered fast. My set for 6 looks very pretty although there’s one table knife that has a damaged tip. I hope it’ll be still sturdy. Overall, i’m satisfied. Thank you, Grunwerg.

Grunwerg

1 year ago

Thank you for this positive feedback and sorry to hear one of the knives has a damaged tip - we will arrange for a replacement to be sent out to you. Many thanks, Grunwerg Customer Service Team

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John Cotton

1 year ago

购买日期：12/01/2023

John Cotton 就 Grunwerg 说了什么:

The cutlery was delivered quickly and seems to be excellent quality. The items have a nice feel to them and are a deent weight.

Grunwerg

1 year ago

Thank you for this positive feedback. Your custom is greatly appreciated. Kind regards, Grunwerg Customer Service Team

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Julie Perfitt

1 year ago

购买日期：11/01/2023

Julie Perfitt 就 Grunwerg 说了什么:

Excellent service.. So nice to speak to a real person and not wait on the line. The vat was paid back immediately i had paid for the items. They arrived yesterday beautifully packed and i am very pl

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John mountain

1 year ago

购买日期：13/12/2022

John mountain 就 Grunwerg 说了什么:

The cutlery and teapot are simply stunning. As soon as you pick them up you can feel the quality and weight. Also when I had to contact the company with a query after purchasing they were really helpf

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Grunwerg

1 year ago

Thank you for you're kind words John. It's been a pleasure to have you as our customer and we're pleased we could help with your query.

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受信赖的顾客

1 year ago

购买日期：09/12/2022

Beautiful coffee pot. Excellent design, visually stunning and produces the finest pressed coffee. What is more, there was a problem with my order and the after sales service was outstanding. Luke went

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Nigel Christian

1 year ago

购买日期：07/12/2022

Nigel Christian 就 Grunwerg 说了什么:

Very good cutlery service for the price and it arrived very quickly.

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受信赖的顾客

1 year ago

购买日期：28/11/2022

Order promptly processed..Would buy further products from the company.

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Marian Clarkson

1 year ago

购买日期：26/11/2022

Marian Clarkson 就 Grunwerg 说了什么:

Easily replaced lost cutlery without having to buy another set. Easy site to find correct style. Thankyou.

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关于Grunwerg

Grunwerg are a family run business based in Sheffield, specialising in luxury cutlery and tableware products to the market. Founded by Otto Grunwerg in 1945, a refugee from war-torn Vienna. Although generations of Grunwergs have been at the helm of the business, the family culture extends to all team members. Grunwerg champions British product design, delivering exceptional quality stainless steel cutlery, tableware and serving ware to the UK. Along with their other brands, Grunwerg is an innovator in luxury products, made from premium materials build to last.

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+44 114 2756 700

Silversteel Manor, Chesterfield, Derbyshire, S41 9QB, United Kingdom