Good morning, Sorry you have felt displeased so far with the service. We always strive to offer the best service possible. I have just checked the emails, I can see we did reply back within 16 minutes. Maybe the email fell into your spam box. Sorry for any inconvenience! The product is on it's way to you, on occasions USPS can be super speedy - other times, not so! Please give us an email if you need anything else: info@leatherrepaircompany.com