Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

Audenza 点评 | https://www.feefo.com/reviews/miafleur 的客户服务点评 | Feefo

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Christine Vize

6 years ago

购买日期：13/10/2017

Christine Vize 就 Audenza 说了什么:

Item was well packed. The offer of a refund with free return when I was disappointed with the item, demonstrates responsive customer service.

产品评价

I was very disappointed with the large planter. It was surprisingly light in weight when for the price I expected something substantial. It is also very basic looking, both the metal and wooden parts.

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Hollie

Audenza

6 years ago

Hi Christine, I'm so sorry to hear that you're disappointed with your planter. This item has been handcrafted from iron and mango wood and it has been one of our best selling items this year. We haven't had any other feedback of this nature, so we're really surprised to hear you're unhappy.

I can see that you have not contacted us at all to discuss this item, or to arrange to return it to us.

So I'm going to drop you an email now to discuss this further, because I would like to get a better understanding of what the issue is, and to arrange for you to return this to us for a full refund.

Kind regards, Hollie

Christine Vize

6 years ago

Thank you for contacting me, and offering a free return of the goods, your customer service is very responsive.

Adrienne Bull

6 years ago

购买日期：09/10/2017

Adrienne Bull 就 Audenza 说了什么:

Beautiful range of products. Fast delivery. Well packaged item

Hollie

Audenza

6 years ago

Thank you so much for your kind review :-)

产品评价

受信赖的顾客

6 years ago

购买日期：06/10/2017

On this occasion everything was done well. Ordering online, notification of progress, delivery. Delighted with the three vases, bought with gift giving in mind, however now the desire to keep two of

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Hollie

Audenza

6 years ago

Thanks so much for your review! We're thrilled to hear you're happy with the vases and thank you for your kind words too :-)

受信赖的顾客

6 years ago

购买日期：04/10/2017

As they did not do anything wrong it must be alright.

产品评价

good sized object , if you like bugs ( grasshopper ) this is an attractive object.good finish to it. Well packaged. Too slow delivery from purchase given the postage cost hence 4 stars

Hollie

Audenza

6 years ago

Thanks so much for your review. I'm really pleased to hear that you like the grasshopper, but naturally sorry to hear that you felt the delivery time wasn't speedy enough.

I have double checked your order and can see that it was delivered in 4 working days after purchase, which is within our 3-5 working day time frame. We are a small, family run business, however we always working to improve our delivery services as we grow as a company. So we value feedback like this. Thanks again for your review, Hollie.

Barbara Kennedy

6 years ago

购买日期：04/10/2017

Barbara Kennedy 就 Audenza 说了什么:

💕 the beautiful pink silky sheep-skin. An extravagant purchase to enhance my ‘throne’ in the lounge while recovering from an operation. A glamorous accessory which I love. Trying hard to resist buyin

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Hollie

Audenza

6 years ago

We're absolutely thrilled to hear how happy you are with your sheepskin rug! Wishing you a speedy recovery.

产品评价

Anne louise Naylor

6 years ago

购买日期：04/10/2017

Anne louise Naylor 就 Audenza 说了什么:

Great products . Many thanks

Hollie

Audenza

6 years ago

Thanks for your review! :-)

Juliette Adams

6 years ago

购买日期：04/10/2017

Juliette Adams 就 Audenza 说了什么:

Look great on the wall and the colours look just as on the website.

Hollie

Audenza

6 years ago

Thanks so much for your review, Juliette!

Denise Greaves

6 years ago

购买日期：04/10/2017

Denise Greaves 就 Audenza 说了什么:

Fast, efficient service and delivery every time I order.

Hollie

Audenza

6 years ago

This is fantastic to hear, thank you!

产品评价

Jutta

München, Germany

6 years ago

购买日期：03/10/2017

Jutta 就 Audenza 说了什么:

Perfekter Service und Beratung vor dem Kauf, sehr persönlich gehaltene Korrespondenz und Information zur Lieferung ins Ausland.

Hollie

Audenza

6 years ago

This is really great to hear. Danke schöne, Jutta! :-)

产品评价

受信赖的顾客

6 years ago

购买日期：02/10/2017

Prompt efficient delivery.All goods well packed.The vases are good quality.I have searched for months for something different and now have found the ideal items

Hollie

Audenza

6 years ago

We're so pleased to hear this. We scour the globe to find lots of unusual pieces!

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关于Audenza

Audenza is an award winning online homeware boutique; created to add edge, style and interest to the homes of interesting people. Selling a fabulously quirky selection of homewares which ooze character and scream fearless style. Think iconic, bold and statement furniture, accented with eclectic, unique and ever so slightly eccentric home accessories. Life’s too short to live in a beige box. It’s time to unleash the colour, release the kitsch and surround ourselves with pieces we love. It’s time to create homes that are as beautiful and unique as we are. We hear you. We are Audenza, ‘The ones who dare’.

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0116 2986393

The Potato Store, Knighton Junction Lane, Leicester, Leicestershire, LE2 6AR, United Kingdom

为什么 Feefo 的评价是值得信赖的？

Audenza 点评

Brass Planter with StandI was very disappointed with the large planter. It was surprisingly light in weight when for the price I expected something substantial. It is also ve...该产^品的更^多点^评 (15)浏览产品网站

Golden Carved Angel WingsItem matched the description. Very pleased with the product该产^品的更^多点^评 (1)浏览产品网站

Gold Grasshoppergood sized object , if you like bugs ( grasshopper ) this is an attractive object.good finish to it. Well packaged. Too slow delivery from purchase gi...该产^品的更^多点^评 (8)浏览产品网站

Luxury Tibetan Sheepskin Rug- PinkSee previous comment above该产^品的更^多点^评 (1)浏览产品网站

Leopard VaseLove this. Haven't thought of any alternative use for it so may just use it as intended!该产^品的更^多点^评 (67)浏览产品网站

Green Marbled CoastersSehr ausgefallene und wunderschöne Glasuntersetzer mit Unterseite aus Kork zur Schonung der Abstellflächen.该产^品的更^多点^评 (5)浏览产品网站

Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？