Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

Panoramic Villas 点评 | https://www.feefo.com/reviews/panoramic-villas 的客户服务点评 | Feefo

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Douglas Stagg

Sunderland

6 years ago

购买日期：31/07/2018

Douglas Stagg 就 Panoramic Villas 说了什么:

I was disappointed to find that once I had paid the balance,it was incumbent on me to contact the owner of the villa.Surely once the balance had been paid your company could have provided the exact ad

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Panoramic Villas Team

Panoramic Villas

6 years ago

Hello Douglas, thank you for your feedback. We are sorry if our booking procedure was not made clear. All guests receive a Holiday Information Sheet following balance payment that has the full address of the villa and the owners contact details. You can access this information at any time within your customer account. As we are solely the booking agent, and not the property manager, we do not arrange the meet and greets at the villas, which is why we put you in direct contact with the owner. However, we are always here to help if you have any questions about the process at all and we can also recommend companies for airport transfers in most cases. We hope you have a great holiday. Please do not hesitate to contact us if you need any further assistance before your arrival at the villa.

Douglas Stagg

6 years ago

I sincerely apologise for my earlier feedback. Your info.pack made it clear that it was my responsibility to contact the owner. Old saying ^look before leaping^.

Panoramic Villas Team

Panoramic Villas

6 years ago

No problem! Thank you for your response.

Nicola Pickett

6 years ago

购买日期：05/07/2018

Nicola Pickett 就 Panoramic Villas 说了什么:

Great, all straight forward. Will definitely use again.

Panoramic Villas Team

Panoramic Villas

6 years ago

Thank you. We are very happy that you were pleased with our service.

Carole Hull

6 years ago

购买日期：26/05/2018

Carole Hull 就 Panoramic Villas 说了什么:

Always get excellent service when booking on this website.

Panoramic Villas Team

Panoramic Villas

6 years ago

Thank you Carole. We are always delighted to hear from happy customers!

受信赖的顾客

6 years ago

购买日期：07/04/2018

I’ve used Panoramic three times now and I’ll use them again because everything is so simple. Pay a deposit, log back in to pay the balance a few months later and immediately get an email from the owne

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Panoramic Villas Team

Panoramic Villas

6 years ago

Thank you! We hope you have a great holiday.

产品评价

We recently stayed here as a mixed group of 12 as two of the party had birthdays and we wanted to celebrate in a different way. (A few of the group had already used Panoramic Villas twice before (Mij

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Panoramic Villas Team

Panoramic Villas

6 years ago

Thank yuo for your feedback Ryan. We are very pleased that you all enjoyed your stay overall. It's a real shame the pool heat wasn't added when you booked, but we're glad the hot tub was able to be used.

It sounds like you got to explore the area and I'm sure other customers will find your suggestions of places to visit useful.

We will speak to the property manager about the water pressure/temperature to ensure this is resolved.

We hope you will book with us again in the future and we look forward to helping you choose your next villa!

Volkmar Seidel

6 years ago

购买日期：14/03/2018

Volkmar Seidel 就 Panoramic Villas 说了什么:

- Restzahlungsterminanzeige sollte v o r Mahnung erfolgen! - Zahlungsprozedere: Alternativ zur Kreditkartenzahlung sollte die Möglichkeit einer Überweisung mit angegeben sein

Panoramic Villas Team

Panoramic Villas

6 years ago

Thank you for your feedback. We do send payment reminders 7 days, 3 days and on the day of payment due dates. Unfortunately, due to email security settings, these can sometimes land in SPAM folders. You can also check the payment due date at any time in your customer account.

We do also offer the option of payment by bank transfer, you simply need to ask for our bank details. We do prefer card payments as they are more secure for you, as the customer, and they carry no additional charge so it makes the process easier. I hope this helps and that you will book with us again in the future.

产品评价

Vorausgeschickt wird, dass wir bereits zum 4. Mal in der Villa Casa Blanca waren. Im Internet gezeigte Bilder+Standards stimmen nicht mehr ==> Qualitätsverlust. WOHNZIMMER: Aktuell TV 32 Zoll, statt

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Panoramic Villas Team

Panoramic Villas

6 years ago

Hello Volkmar, thank you for your feedback. We are very sorry that your stay was not as enjoyable as previous ones.

I can assure you that we do check our villas regularly and we are very happy with the condition of this villa. The TV has been changed in the living area, but the bedrooms never had TVs. The owner has removed the DVD player as there is now Netflix in the villa, so this was very rarely used. We have now updated the advert to reflect this. Apologies for this.

There are 2 hairdryers in the villa. I'm very sorry if you could not find these. Agnes would have got those out for you if she had known you were having difficulty locating them. There have never been razor plugs in the bathroom.

We are sorry that the heated towel rail was not working properly, but we were assured that this was fixed for you right away. The pool tiles had come loose in the torrential rain that occured while you were there, these have now been fixed, but we are sorry about this.

Having visited the villa we are confident that the same great standards are being met by the owner. We are very sorry that you had a few minor issues during your stay, we would hate this to deter you from booking with us again as you are a valued customer.

Kevin Walker

Auckland

6 years ago

购买日期：09/06/2018

Kevin Walker 就 Panoramic Villas 说了什么:

Your website was easy to use and navigate. The steps to book, reserve, pay and secure the villa was easy. When I did have an issue I emailed straight away and you sorted the problem quickly without

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Panoramic Villas Team

Panoramic Villas

6 years ago

Thank you for your great feedback. We hope you have a fantastic holiday!

Ron Pearce

6 years ago

购买日期：25/05/2018

Ron Pearce 就 Panoramic Villas 说了什么:

A very straight forward, efficient, easy experience from start to finish with help provided unconditionally as required.

Panoramic Villas Team

Panoramic Villas

6 years ago

Thank you for your feedback!

Claire Boyce

Burton on Trent

6 years ago

购买日期：25/05/2018

Claire Boyce 就 Panoramic Villas 说了什么:

Everything was very straight forward from the initial booking up to pay the full payment. We would certainly recommend Panoramic Villas to our friends and families.

Panoramic Villas Team

Panoramic Villas

6 years ago

Thank you for your kind feedback. It is very much appreciated. We hope you will book with us again soon!

Nigel Jackson

6 years ago

购买日期：30/05/2018

Nigel Jackson 就 Panoramic Villas 说了什么:

This is the second time we have used panoramic villas and they are so easy to use! Great communication we are very happy with them and will be using them every time now :)

Panoramic Villas Team

Panoramic Villas

6 years ago

Thank you Andrew! We are delighted that you are pleased with our service and we look forward to helping you book your next holiday with Panoramic Villas.

受信赖的顾客

6 years ago

购买日期：19/03/2018

Very simple, quick and efficient service.

产品评价

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关于Panoramic Villas

Panoramic Villas are dedicated to making your holiday home rental experience easy and enjoyable. We will help you find, arrange and book the holiday home that is right for you at the best price possible.

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01923 604629

81A High Street, Bushey, London,, Greater London, WD23 1DL, United Kingdom

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