Ruggles Horse Rugs 点评

Thank you so much for the review and feedback Cheryl and so pleased we were able to assist with the sizing and that you are pleased with the service and the fit of the fly rug purchased.

Thank you for the review Louise and so pleased you are happy with the delivery service and the quality of the stable rug purchased.

Thank you for taking the time to leave us a review and so pleased you were happy with the service we were able to provide.

Thank you for the 5* review Lucy and pleased you were happy with the service.

Thank you for the review and pleased that you were happy with the service. As mentioned on the e-mail the two masks you purchased were from the horse/pony range and sale items as old stock we had found in the warehouse. We have donkey fly masks listed in the donkey section in 3 sizes and 5 colours which have ears and are designed for the donkeys. Please feel free to respond to e-mail if you require further assistance.

Thank you for leaving us a review Christina and very pleased you are happy with the service and the ultra lite fly rug you purchased.

Thank you for the review Pauline and very pleased that you were happy with the service you received.

Thank you for the 5* review and your continued loyalty to Ruggles.

Thank you for taking the time to leave us a review Victoria and so pleased you were happy with the service and all the products for your pony.

I e-mailed you several days ago after receiving this review but have not heard back. You have left us a 1* review here for our service but I have checked and it seems that we dispatched and you received on free standard delivery in less than the anticipated time so I wonder what we could have done on the service side to improve? We pride ourselves on trying to provide the best customer service we can so would welcome this feedback if you wish to reply to the e-mail. With regard to the product again I did ask on the e-mail the size/breed of pony to see if we could assist and also to advise that you were very welcome to send the item back for a refund but not heard back from you or received the goods. Happy to liaise further if you wish to reply to the e-mail.