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Silver Cross 点评 | https://www.feefo.com/reviews/silver-cross 的客户服务点评 | Feefo

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受信赖的顾客

3 years ago

购买日期：02/03/2021

Excellent service and product. I returned my previous order due to it being too small and reordered in a larger size, the delivery was prompt. Would highly recommend.

产品评价

受信赖的顾客

3 years ago

购买日期：02/03/2021

Quick delivery and beautiful babywear. The item was too small for my baby, however it was super easy to return for a refund.

产品评价

受信赖的顾客

3 years ago

购买日期：02/03/2021

Great product and service. Was kept up to date with the delivery.

Steve Booth

Bristol

3 years ago

购买日期：05/12/2020

Steve Booth 就 Silver Cross 说了什么:

excellent prompt delivery and in good condition with no damage to packaging or products

产品评价

Maureen

Liverpool

3 years ago

购买日期：05/02/2021

Maureen 就 Silver Cross 说了什么:

I pre-ordered a beautiful candy pink high chair for my expected granddaughter. However, she was born prematurely and only lived 1 hour. I was able to email customer service to stop delivery of the ite

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Riccardo

Silver Cross

3 years ago

Dear Mrs Sowman Firstly, please accept our most sincere condolences for your loss and please pass these on to your family. It is so kind of you to take the time to leave a review on the service you experienced, so thank you very much and I am glad to hear that we were able to get the delivery stopped for you. Should you need anything at all in the future please do not hesitate to get in touch. Regards Riccardo Baldoni Head of Customer Experience

受信赖的顾客

3 years ago

购买日期：26/12/2020

The pramsuit was big for a baby 0-3, it is more for 6 months. And the adapters I bought didn’t have descriptions on websites, and was for lower bassinet. I contacted customers service to return and t

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Riccardo

Silver Cross

3 years ago

Thank you for your feedback. I am sorry to hear that you aren't happy with the level of service that we have provided and also the information supplied on our website. From checking our records I can see that you contacted us regarding the adapters, to which we replied and were waiting a response from yourself. With regards to your feedback on the website, I can confirm that I have forwarded this to our Digital Team and we will ensure that the information is as clear as possible. I can confirm that a member of my Team will be calling you today to discuss the issues with your pram suit and the adapters, to get this matter resolved for you. Regards Riccardo Baldoni Head of Customer Experience

产品评价

On website is not mentioned for which part is this adapter upper or lower. I realised that I bought the wrong one when we try it at home. I had to order another one. I tryied to return but with no suc

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Riccardo

Silver Cross

3 years ago

Please accept our apologies for any confusion over which adapters you needed to purchase. Upon checking our records we were actually awaiting a reply from yourselves so we can get the adapters collected and refunded for you. A member of my Team will be giving you a call today to get this resolved for you. Regards Riccardo Baldoni Head of Customer Experience

Pramsuit is good quality but definitely not for a 0-3 month baby. Was far too big

Riccardo

Silver Cross

3 years ago

We are sorry to hear that you feel the pram suit hasn't been sized accordingly. I can confirm that I have passed your feedback to our Design Team for them to review. A member of my Team will be in touch with you today to discuss this matter further with you. Apologies for any inconvenience caused. Regards Riccardo Baldoni Head of Customer Service

受信赖的顾客

3 years ago

购买日期：02/02/2021

As always silver cross provide not only high quality products buy great service too. Their customer service is always at hand to help me with any questions I may have.

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受信赖的顾客

3 years ago

购买日期：01/01/2021

I was so impressed with the service and quality of product from SilverCross. We ordered the Westport cot bed and drawer set and it was to such a brilliant standard of quality. Really sturdy. I had a

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产品评价

3 years ago

购买日期：08/01/2021

LF 就 Silver Cross 说了什么:

They cancelled my order as said it was out fo stock after I’d already purchased it and it was advertised on the website.

Riccardo

Silver Cross

3 years ago

Please accept my apologies for the issues with your order. Unfortunately due to a stock discrepancy it meant that we didn't have the dresser to be able to fulfil your order, hence why we had to cancel it. This shouldn't have happened and I am very sorry for any inconvenience that it may have caused. I can confirm that a member of my Team will be giving you a call today to discuss this matter further and hopefully restore your faith in Silver Cross. Regards Riccardo Baldoni Head of Customer Experience

受信赖的顾客

3 years ago

购买日期：27/01/2021

Ordered nursery furniture 27th January, estimated delivery 25th Feb-8th March and did not arrive. Emailed customer services to chase the order up and was told it would now be delivered 24/3. I did not

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Riccardo

Silver Cross

3 years ago

Firstly please accept my apologies for the delay in delivering your Silver Cross Furniture. I have investigated the issue and completely agree that this is not the level of service that you should have experienced. We have let you down in terms of both communication and not hitting our estimated delivery dates, so apologies again. I can confirm that a member of my Team will be in touch with you today to discuss this further and hopefully restore your faith in Silver Cross. Regards Riccardo Baldoni Head of Customer Experience

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关于Silver Cross

Since William Wilson wheeled out the first coach-built model from his Yorkshire workshop at Silver Cross Street, Leeds in 1877, generations have given their children a daily look at the world from prams and pushchairs bearing our logo. Today, the name still stands for all those principles that William would have held dear. Uncompromising quality. Painstaking craftmanship. Practical design. We have a saying here at Silver Cross: "There is no secret to making the world's finest prams - Just take 130 years of experience and add the finest materials; the rest is easy."

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01756 702364

Micklethorn, Broughton, Skipton, North Yorkshire, BD23 3JA, United Kingdom

为什么 Feefo 的评价是值得信赖的？

Silver Cross 点评

Stripe Dungaree & Bodysuit Set - 3-6mBeautiful clothing and great quality.该产^品的更^多点^评 (3)浏览产品网站

Stripe Dungaree & Bodysuit Set - 0-3mBeautiful clothing. The item was too small for my baby, therefore I have returned and order the larger size!!该产^品的更^多点^评 (3)浏览产品网站

Pioneer 21 Sapphire Simplicity Plus & ISOFIX Base BundleGreat product well designed for simplicity of use and safety该产^品的更^多点^评 (31)浏览产品网站

Simplicity PlusGreat design for simplicity of use and safety.该产^品的更^多点^评 (1)浏览产品网站

Simplifix Isofix BaseEasy to use, a bit heavy to lift该产^品的更^多点^评 (10)浏览产品网站

Wave/Coast Simplicity/Dream AdaptorsOn website is not mentioned for which part is this adapter upper or lower. I realised that I bought the wrong one when we try it at home. I had to ord...该产^品的更^多点^评 (4)浏览产品网站

White Quilted Pramsuit 0-3 MonthsPramsuit is good quality but definitely not for a 0-3 month baby. Was far too big该产^品的更^多点^评 (36)浏览产品网站

Buffet Highchair Cool GreyThis high chair is of excellent quality and great value for money. It has many handy uses.该产^品的更^多点^评 (55)浏览产品网站

Westport 2 piece oak nursery set with convertible cot bed and dresserBrilliant quality and easy to put together.该产^品的更^多点^评 (4)浏览产品网站

Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？