Silver Cross 点评

Thank you for your feedback. Please accept my apologies for the delay in you receiving your order. Unfortunately, due to the ongoing COVID situation we have experienced some delivery delays outside of our control, but this isn't an excuse and we should have done better. However, I am glad to hear that now you have received your order that you think the car seat is perfect for you, I will make sure that I pass your comments on to our Car Safety Team. Once again apologies for any inconvenience caused and thank you for choosing Silver Cross. Regards Riccardo Baldoni Head of Customer Experience

Thank you for your feedback and for choosing our Bromley Nursery Furniture. Please accept my apologies for any delay with your delivery. Unfortunately due to the ongoing COVID situation, we have experienced some issues receiving stock and consequently that has had a knock on effect. However, this is by no means an excuse and we should have done better, so please accept my apologies again. Should you need anything further please let us know. Regards Riccardo Baldoni Head of Customer Experience

I am sorry to read your feedback with regards to your order. From checking our records we can see that you placed your pre-order for the Buffet Highchair last month with an expected delivery date of early April. Please be assured that we are still on schedule to achieve that date and as soon as it is ready for delivery you will receive a notification from DPD. I have arranged for a member of my Team to give you a call to run through this and assist with any further questions that you may have. Regards Riccardo Baldoni Head of Customer Experience

Please accept our most sincere condolences for your loss and for any additional upset we may have caused. I can confirm that we have arranged an immediate refund of the items that you have purchased and a member of my Team will be in touch with you today via email to confirm that it has been processed. Once again sincere apologies and condolences from myself and all at Silver Cross. Regards Riccardo Baldoni Head of Customer Experience