Hi Cynthia, upon investigation into your feedback we found your email in our junk folder! We are so sorry about this, we normally always reply to emails within a few hours. I would also like to sincerely apologise that your order went missing in the post. This is very rare, but it does happen. As you know, we have fully refunded your order and have offered you 50% off your next order! Hopefully you will give us the chance to make it up to you next time. 🙂