TBRN 点评

Good Afternoon Mr Orr, We are sorry to learn that you have some level of dissatisfaction in relation the repairs completed at your property, especially as this is contrary to the initial feedback received. Having reviewed the file, we can see that new turf was laid to the affected areas, along with some seeding to smaller patches, naturally the turf does require regular watering or rain whilst it establishes. As outlined in our email on 14th August, your repairs are covered by a 24 month warranty, during which we will address any issues related to defective workmanship or materials. To ensure your satisfaction, we would greatly appreciate any additional information you can provide. Please contact us on 0151 909 2788 or customerservice@tbrn.co.uk Kind regards, Laura

We apologise for the communication mishap and any inconvenience it caused. We're glad the repair met your expectations. We'll make sure to address this issue with the contractor involved to prevent similar situations in the future. Thank you for your feedback; we truly appreciate it.

Thank you for your feedback. We're glad to hear that once authorisation was given, the process moved efficiently and the work was completed quickly. We apologise for any disappointment regarding the gutter repair. Our records indicate that the gutter itself was not damaged, only the brackets were affected, pushing the gutter out of alignment, which our contractor corrected. However, we would like to review this further. Could you please email images of the damaged gutter to customerservice@tbrn.co.uk? This will help us investigate further. Kind regards, Laura

Thank you for your feedback. We're glad you're satisfied with the workmanship and repairs. We appreciate your patience and apologise for the delay in the repairs being completed. We'll pass this on to our contractor to help improve service.