Feefo 是如何收集评价的？

我们代表与我们合作的企业#独立收集反馈意见。我们的平台只联系经过验证的买家，#因此您可以放心阅读来自顾客的真实评价。

谁可以在 Feefo 上发表评价？

只有被证明购买过产品的顾客才能发表 Feefo 评价。我们通过在完成交易后#直接联系买家来确保这一点。

我们如何核实评价？

我们会将评价与销售或交易进行匹配，#以核实评价是否来自真正购买过产品的顾客。人们只有在购买后才会被邀请撰写评价。

我们如何处理虚假评价？

Feefo 只邀请经过验证的买家提供反馈，#因此可以防止人们发表虚假评价。

TBRN 点评 | https://www.feefo.com/reviews/the-building-repair-network 的客户服务点评 | Feefo

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Alistair Cox

1 year ago

购买日期：20/04/2023

Alistair Cox 就 TBRN 说了什么:

Generally I am happy with the service my only criticism was the time it took to install drying equipment ,luckily I only had an advantage downstairs water leak ( contractor drilled into my central hea

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Laura

TBRN

1 year ago

We appreciate you taking the time to leave your feedback as it helps us improve our services. Also, we are pleased to hear you are happy with the workmanship.

产品评价

受信赖的顾客

1 year ago

购买日期：15/03/2023

No hassle very prompt and happy with their service

Laura

TBRN

1 year ago

Thank you so much for taking the time to leave us your great feedback, it is appreciated!

产品评价

受信赖的顾客

1 year ago

购买日期：06/04/2023

Originally was advised there were no local contractors to do the repair and asked to get own quotes. You queried the quotes and then suddenly found your own local contractor to do the work. Why was th

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Laura

TBRN

1 year ago

Thank you for your kind comments regarding the repairs/workmanship. Thank you for your feedback regarding the contractor allocation, it helps us improve our service. I can see that the Claims Concierge was correct in advising we do not have a general contractor in your area and it wasn't until the Technical Team reviewed your claim once the quote was received that our specialist was consulted. We apologise for the inconvenience caused but we are glad to hear you are happy with the repair outcome. Kind regards,

产品评价

受信赖的顾客

1 year ago

购买日期：27/03/2023

quick and efficient

Laura

TBRN

1 year ago

Thank you for your feedback, we appreciate this as it helps us improve our service/repairs. We have queried with our contractor and they have advised that the extension lead was accidentally missed when loading their van in the morning and our contractor would be happy to reimburse you for the electricity and water consumption, should you wish. We apologise for any inconvenience caused. If you would like to discuss this further, please contact us on 0151 909 2788. Kind regards,

产品评价

受信赖的顾客

1 year ago

购买日期：30/03/2023

In general there was a swift response to any communication.

Laura

TBRN

1 year ago

Thank you for your feedback! We're glad to hear you are happy with the service you received and the repairs carried out.

产品评价

受信赖的顾客

1 year ago

购买日期：05/04/2023

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Al the required repairs were carried out quickly and in a very professional manner

Laura

TBRN

1 year ago

Thank you for your 5 star rating and review. We are pleased you are happy with our service and repairs.

产品评价

Malcom Padgett

1 year ago

购买日期：27/03/2023

Malcom Padgett 就 TBRN 说了什么:

Really just the middleman between the Insurer and the contractor. So we had little relationship. First contact was unintroduced and accordingly rejected as spam! This needs to be corrected by the insu

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Laura

TBRN

1 year ago

Thank you for taking the time to leave your rating and review!

产品评价

Roy Apps

1 year ago

购买日期：21/03/2023

Roy Apps 就 TBRN 说了什么:

They organised the resolution of the claim efficiently and effectively. They followed up to check I was happy with the fix and organised the sorting out of some snagging issues.

Laura

TBRN

1 year ago

We appreciate your feedback, thank you for taking the time provide this. We are glad you are happy with the service you received.

产品评价

Sharon Wilson

Newtownards NI

1 year ago

购买日期：22/03/2023

Sharon Wilson 就 TBRN 说了什么:

After a long wait to get my wall dried they got me fitted on as quick as they could to get the works finished. The contractors who came were friendly, courteous and did a first class job.

Laura

TBRN

1 year ago

Thank you for your 5 star rating and great feedback! We're glad you are happy with the service and repairs!

产品评价

受信赖的顾客

1 year ago

购买日期：21/03/2023

Prompt and efficient

Laura

TBRN

1 year ago

Thank you for taking the time to leave us a 5 star rating and review!

产品评价

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关于TBRN

At TBRN we provide a specialist property claims handling service, including a panel of fully managed and vetted building contractors for quality reinstatement and repairs. Our people have the expertise and professionalism to deliver excellent customer service and satisfaction, with a single point of contact allocated to navigate and support through each individual claim journey.

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01519092788

First Floor, 2 Barnston Lane, Moreton, Merseyside, CH46 7TP, United Kingdom

Feefo Trusted Service Awards

我们的独立奖项旨在表彰提供出色客户服务的顶级品牌。奖项的授予是根据来自其顾客的评分决定的。

什么是 Trusted Service Awards

Treefo 计划的一部分

我们与 Ecologi 合作，#通过 TBRN 收集到的评价来资助植树项目

了解有关 Treefo 的更多信息

为什么 Feefo 的评价是值得信赖的？

了解有关 Feefo 的更多信息

TBRN 点评

repair workAll contractors did work to a good standard and turned up when said该产^品的更^多点^评 (1)浏览产品网站

repair workNice and friendly, explained process no dramas该产^品的更^多点^评 (1)浏览产品网站

repair workVery punctual, polite and did a great job so would never know the damage had been there. Would use them again.该产^品的更^多点^评 (1)浏览产品网站

repair workhad to use my water,electricity and extension leads该产^品的更^多点^评 (1)浏览产品网站

repair workFirst class work; efficient, tidy and professional, friendly and communicative.该产^品的更^多点^评 (1)浏览产品网站

repair workAll the contractors were very hard working, friendly and tidied up after themselves该产^品的更^多点^评 (1)浏览产品网站

repair workSuperb Friendly and really efficient and reliable. Excellent work.该产^品的更^多点^评 (1)浏览产品网站

repair workThere was a minor snagging issue but the overall fixing of the issue was of good quality该产^品的更^多点^评 (1)浏览产品网站

repair workNothing was too much trouble, and they were very reliable该产^品的更^多点^评 (1)浏览产品网站

repair workFriendly and efficient with good quality of workmanship该产^品的更^多点^评 (1)浏览产品网站

Feefo 是如何收集评价的？

谁可以在 Feefo 上发表评价？

我们如何核实评价？

我们如何处理虚假评价？