Thank you for your feedback, we appreciate this as it helps us improve our service/repairs. We have queried with our contractor and they have advised that the extension lead was accidentally missed when loading their van in the morning and our contractor would be happy to reimburse you for the electricity and water consumption, should you wish. We apologise for any inconvenience caused. If you would like to discuss this further, please contact us on 0151 909 2788. Kind regards,