Thank you for taking my call just now to discuss this further. As we discussed, we fully appreciate moving home is a stressful time, our proactive calls were merely to make up for the severe lack of communication you were experiencing from the online agent involved and I apologise if you felt we should not have involved ourselves. Nationally 1 in 3 house sales falls through, I'm proud to say only 1 in 10 of our sales fall through as we take a more hands-on and proactive approach for our clients. We wish you all the best in your new home and hope in the future we can act on your behalf as the proactive agent.
