Hi, thank you for your review, we are sorry to hear that you had a negative experience with this product.
We always advise customers to get in contact with us if they receive an incorrect or damaged product so that we have the opportunity to provide a resend of the correct product or a refund depending on what the customer would prefer. Upon checking our records, we cannot find an occurrence of you contacting us regarding this matter, as a result, this review is the first time we have been notified about this issue.
We apologise once again for any inconvenience caused and a member of our team will be in contact with you to find out what was wrong with the product you received and if any changes need to be made to it on our website.