Hello,
Thank you for bringing this to our attention. While we appreciate your comments, clarification is required. Your comment the trip was “farmed-out” is not accurate. The government of Myanmar requires all guiding services be provided only by licensed national companies and respective guides. The guides are available on the start date of the tour.
You had purchased a pre-night. Hence why the guide was not at the hotel upon your arrival. The email you refer to having been sent to Collette was actually sent to directly to an employee and your review of her response is misstated. I would be happy to review any and all of your points with you directly if you wish to call.
Brett Walker, GM, Collette
