I arrived at the hotel and they had my reservation down for the wrong month.
I was stranded in a small town without accommodation
Lastminute.co.nz Customer Experience Team
lastminute.co.nz
8 years ago
Thanks for your feedback. We're sorry to hear about the experience you had booking online and understand how frustrating it can be when something goes wrong with a booking. If you need further support or to escalate the issues you faced, please get in touch with our customer support team https://www.lastminute.co.nz/p/service at so we can assist.
Our reservation was cancelled 2 hours after booking and we only realised this once we'd arrived at the hotel. Very fortunately the concierge was able to find us another hotel room as they'd booked our
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Lastminute.co.nz Customer Experience Team
lastminute.co.nz
8 years ago
Thanks for your feedback. We’re sorry to hear about the issues you had with your reservation and we've escalated your feedback for investigation.
The ultimate travel companion when it comes to booking last minute hotels, flights, holiday packages, car hire and experiences. From luxe city stays to long weekend escapes, lastminute.co.nz has good value last minute deals. If you need help with your booking, chat now to our Virtual Agent
The ultimate travel companion when it comes to booking last minute hotels, flights, holiday packages, car hire and experiences. From luxe city stays to long weekend escapes, lastminute.co.nz has good value last minute deals. If you need help with your booking, chat now to our Virtual Agent