When we request a quotation for our lab, Good fellow responded quickly. After we placed the order, everything went smoothly and we received the product on time.
Having placed an order, it has been lost in transit (presumed by the courier) and, while Goodfellow have made every effort to locate package and fulfill the order, I am still waiting to receive goods.
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The Goodfellow Team
Goodfellow
6 months ago
Thank you David for your feedback.
As you know we have worked diligently with you on this, and the order was found by your organisation after our courier provided GPS tracking details. The time delay was unfortunate as the courier was conducting their own internal investigation. I am happy we have managed to resolve this and that you have now placed your second order with us which has now been dispatched.
Goodfellow appreciate your continued business and look forward to building a strong and sustainable relationship throughout the years.
If you have any further questions you have my personal contact details, please reach out anytime.
It's necessary improve the deliveries. Even when one pays international priority it's very complicated. In the web page when one makes the purchase and registers the delivery address and if it is diff
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The Goodfellow Team
Goodfellow
7 months ago
Dear Mercedes
Thank you for your feedback. This is unfortunate and seems to be an issue with our courier service (FedEx) as you are aware. We have reviewed your order, and everything was processed as expected and the goods shipped as planned however, they were not delivered as anticipated and we can only apologise for this. We are working closely with FedEx to determine what happened and why the parcel was re-delivered after we sent replacements.
We are in the process of launching a brand-new website so I would be happy to learn more about the issue you had with inputting the delivery and invoice address. If you would like to discuss further you can contact me at: amar.rauf@goodfellow.com
I look forward to hearing from you.
Kind regards
Amar Rauf BSc (Hons), MSc & MBA
Sales Manager
Goodfellow was established in the City of London in 1946. The Company now has associate operations in France, Germany, America and China. The Group's research laboratories, production and workshop facilities, and central administration are located in Huntingdon, England.
Goodfellow was established in the City of London in 1946. The Company now has associate operations in France, Germany, America and China. The Group's research laboratories, production and workshop facilities, and central administration are located in Huntingdon, England.
