Merci pour votre avis. Veuillez accepter nos excuses pour le retard que vous avez rencontré avec votre commande. Nous avons enquêté et pouvons maintenant confirmer que cela était dû à un problème de dédouanement. Suite à notre échange téléphonique de ce matin, nous pouvons vous confirmer que nous réexpédions aujourd'hui un de vos articles par livraison express. Nous resterons en contact avec vous jusqu'à ce que votre commande soit exécutée. Nous vous remercions d'avoir attiré l'attention sur cette question.
I needed two B and Be foils urgently, I contacted your support, I paid for the "priority" treatment, it said that everything was in stock, and it still took 10 DAYS to receive the products. They shoul
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The Goodfellow Team
Goodfellow
10 months ago
We really appreciate your feedback. As per our telephone conversation this afternoon, we are so sorry for the delays that you experienced with these two orders, which were largely the result of our internal processes not being followed correctly. We have now reviewed these and implemented several checks to make sure this can't happen again. We'll be in touch again directly to confirm the actions agreed on our call. And as we discussed, our delivery time to France for materials in stock really is usually 2-3 days from point of order. We very much hope that we can restore your faith in Goodfellow and that you will continue to consider us for your future material needs.
Asked for some material to be sent to a manufacturer but was instead sent to our office so had to send it on ourselves. This made what should have been a week long process take almost a month.
The Goodfellow Team
Goodfellow
10 months ago
Thank you for taking the time to let us know about this. As per our correspondence over the last week, we have identified the root cause of this problem and amended your account settings in our system to ensure that any future orders will be shipped to the correct address. Please accept our apologies for the problems this caused you and do contact us directly if we can be of further assistance. Thanks again.
Goodfellow was established in the City of London in 1946. The Company now has associate operations in France, Germany, America and China. The Group's research laboratories, production and workshop facilities, and central administration are located in Huntingdon, England.
Goodfellow was established in the City of London in 1946. The Company now has associate operations in France, Germany, America and China. The Group's research laboratories, production and workshop facilities, and central administration are located in Huntingdon, England.
