my web order (credit card paid) got lost; I was calling after one week, they finally digged the order out and processed, after all it took almost two weeks to receive the part
The Goodfellow Team
Goodfellow
1 year ago
Thank you for taking the time to provide feedback on your recent purchase experience - obviously it's disappointing that there were issues with the processing and shipping of your order. Further to your conversation with Frau Hildyard this morning, we have reviewed the actions taken with your order and amended our process to prevent other customers experiencing similar delays. We hope that you will continue to consider us for your further material needs.
JH
Jan Hesselbarth
1 year ago
I acknowledge the efforts to discuss what went wrong this time; I am looking forward to my next order.
Der Service war sehr gut. Auf meine E-Mails habe ich stets eine schnelle Antwort bekommen. Ich war froh, dass Sie auf meine Bitte eingegangen sind die Zahlungsart zu ändern von Lastschrift auf Rechnun
vous devez livrer une palette de NICKEL pour une valeur de 30K€ et le colis arrive abimé
The Goodfellow Team
Goodfellow
1 year ago
Merci pour votre retour. À la suite de votre conversation téléphonique avec notre bureau ce matin, nous sommes naturellement préoccupés par le fait que le matériel a été livré avec des problèmes de qualité. Dès que nous recevrons votre rapport de non-conformité avec des détails, nous enquêterons bien sûr et fournirons une réponse complète avec des actions appropriées pour rectifier et éviter que cela ne se reproduise.
Goodfellow was established in the City of London in 1946. The Company now has associate operations in France, Germany, America and China. The Group's research laboratories, production and workshop facilities, and central administration are located in Huntingdon, England.
Goodfellow was established in the City of London in 1946. The Company now has associate operations in France, Germany, America and China. The Group's research laboratories, production and workshop facilities, and central administration are located in Huntingdon, England.
