I have been dealing with a fedex issue. invoice states shipping from PA. order instead was routed from UK-causing issues as to IOR. still hasn't been resolved.
The Goodfellow Team
Goodfellow
1 year ago
Michelle,
I am sorry to hear there is a delay with your order. Our compliance team is currently working with FedEx to resolve this problem.
The majority of our material ships from our UK facility and normally is received the next. Unfortunately clearance delays do happen. This is out of our control but we do everything possible to work with FedEx for a speedy release.
Sincerely,
Ginger
Good product. Poor packaging for shipment. Bag was torn open on one side with hole large enough product could have fallen out in transit.
The Goodfellow Team
Goodfellow
1 year ago
Hi,
Thank you for your order and letting us know how the package arrived. We appreciate you taking the time to report the problem which allows us to rectify the packaging. I have forwarded this to our Operation Manger so he can review our current procedure. I am confident this will be resolved soon.
Again, thank you!
Ginger
Goodfellow was established in the City of London in 1946. The Company now has associate operations in France, Germany, America and China. The Group's research laboratories, production and workshop facilities, and central administration are located in Huntingdon, England.
Goodfellow was established in the City of London in 1946. The Company now has associate operations in France, Germany, America and China. The Group's research laboratories, production and workshop facilities, and central administration are located in Huntingdon, England.
