Good Morning Richard,
Thank you for taking the time to provide us with a review of your boating holiday on the River Shannon. Apologies for the delay in response, however I wanted to touch base with our teams to look into the details of the booking to see how the mistake might have been made. According to our sales team, we did confirm that you did in fact pay for the standard airport transfer rather than the private one. We apologize if there was any confusion in the description of the additional charge when you made the booking. We do aim to provide clarity in the booking details, but we are sorry if you felt this was not clearly explained. If you would like further information, please email customerservice@leboat.com.
We are happy to hear that you received excellent service from the reception staff in both bases and that over all you enjoyed your trip on the Shannon. We are glad to hear you would like to come back and cruise again the near future! We look forward to welcoming you on board again soon.
Best Wishes,
Le Boat Team