Audenza 評論

Hi Deborah, We work hard to ensure all customers are well informed throughout their shopping experience at Audenza, so it makes our day to read feedback like this! We really appreciate you taking the time to leave a review. Thanks again :-)

Hi, Thank you for a 5 star review! As a small family business, we really appreciate your support and we look forward to welcoming you back to Audenza soon :-)

Thank you for your wonderful feedback - we love reading comments like this! :-)

Hi Jennifer, Thanks for your taking the time to leave a review, though I am sorry to hear that you are unhappy with the delivery of your item. I have looked into this for you and I can see that we marked your order as shipped on the 29th March, which is well ahead of the original estimation of a 8-12 week delivery time. We sent you an email on the 29th explaining that we had passed your order over to our specialist furniture courier, who would be in touch within 10 working days to arrange a suitable date for delivery timeslot for you. Perhaps this email went into your junk folder and I do apologise if this is the case. Due to the bank holidays, only 4 working days has elapsed since then, therefore the courier are still within the 10 working day timescale we advised. I can see that you haven’t contacted us directly about this, so I have sent you an email now so that I can discuss this with you in more detail. I have also forwarded you another copy of our email in case the original went to your junk. For future reference, if you ever have any queries about the delivery of your item or any other queries, please do get in touch with us, as we’re always happy to help. Our customer service email address is info@audenza.com Many Thanks, Sarah

I have checked the tracking and I’m pleased to see that delivery was successfully completed last week. I do hope that everything went smoothly and that you love your trolley, but feel free to drop me an email on info@audenza.com if there’s anything else I can help with at all. Kind regards, Sarah

Hi Susan! As a small family business, it really does make our day that you would recommend shopping with Audenza. Thank you so much :-)

Hi Shelley, thank you so much for your glowing review! It makes our day to read feedback like this and we really appreciate you taking the time to leave a review. Thanks for supporting our small family business and we look forward to welcoming you back to Audenza soon! :-)

Hi, Thanks for your taking the time to leave a review, though I am sorry to hear that you are unhappy with the delivery of your item. I have looked into this for you and I can see that we marked your order as shipped on the 29th March, which is well ahead of the original estimation of a 8-12 week delivery time. We sent you an email on the 29th explaining that we had passed your order over to our specialist furniture courier, who would be in touch within 10 working days to arrange a suitable date for delivery timeslot for you. Perhaps this email went into your junk folder and I do apologise if this is the case. Due to the bank holidays, only 4 working days has elapsed since then, therefore the courier is still within the 10 working day timescale we advised. I can see that you haven’t contacted us directly about this, so I have sent you an email now so that I can discuss this with you in more detail. I have also forwarded you another copy of our email in case the original went to your junk. For future reference, if you ever have any queries about the delivery of your item or any other queries, please do get in touch with us, as we’re always happy to help. Our customer service email address is info@audenza.com Many Thanks, Sarah

I have checked the tracking and I’m pleased to see that delivery was successfully completed last week. I do hope that everything went smoothly and that you love your trolley, but feel free to drop me an email on info@audenza.com if there’s anything else I can help with at all. Kind regards, Sarah

Hi, Thanks so much for letting us know. Great to hear!

What a lovely review to read! Thank you so much for taking the time to let us know, we can't wait to welcome you back to the site again soon! :-)