Good Afternoon,
Thank you so much for leaving your valued feedback.
I’m so sorry to hear the disappointment that you have experienced with your order. At Naken, our customer service satisfaction is extremely important to us, and as a reputable retailer for many brands, we would only wish for you to receive items of a perfect condition.
We work closely with brands and investigate every review we get, to ensure we offer the highest quality and standards possible.
Regarding the speed of delivery, we do give all our customers, lead times of all our products both before and after they have placed their order. These dates are based on us sourcing the items from the suppliers and ensuring they arrive to you in perfect condition. I can see your order was delivered to you within this estimated lead time.
Regarding faulty items or damaged items, we do ask to be contacted by email within 48hrs of receiving your item, so that we are able to investigate and find a resolution to avoid disappointment.
Once again, please accept our sincere apologies for the disappointment you have experienced when shopping with Naken, If there is anything that we can do to be of assistance in the future, please don’t hesitate to contact us.
Kind Regards,
Alice.
