Large Helium Canister Twin Pack - Up to 100 Balloons - Helium King

Thank you for reaching out to us. We are sorry you encountered issues with the product received. Latex balloons need to be 12” or bigger in order to float with Float Magic / High Float, any smaller they will float, however, not for long. With regards the foil balloons inflated, 1 & 3. If they are the small 16” number balloons, they are for air inflation only and will not float. Foil balloons need to be a minimum of 18” to float These details were emailed over to you, within our email exchange on 29/08. We haven't had a reply to our email dated 29/08 at 13:48. We hope this information and the information emailed over, helps with future events. Kind Regards Clare - Customer Services

Hello, Thank you for your feedback. We are sorry to hear you had trouble with this item, are you bending the black rubber nozzle in half, towards the floor to activate the switch within the nozzle? All cylinders are pressure checked before being dispatched from our warehouse, due to this it’s very unusual for a cylinder no to inflate the stated number of balloons. A single Large Helium Cylinder inflates approximately: - 50 x 9” Latex Balloons or; - 25 x 11” Latex Balloons or; - 20 x 12” Latex Balloons or; - 20 x 18” Foil Balloons or; - 3-4 x Large 34" Foil Letters / Numbers(Depending on shape) Please can you confirm the type and size of the balloons you inflated? Do you have any pictures of the balloons you can email through so we can look into this further for you? Thank you and sorry for any inconvenience caused. Kind Regards Sales Team