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Sale Flooring Direct 評論 | https://www.feefo.com/reviews/sale-flooring-direct客戶服務評論評論 |Feefo |第 71 頁

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Elizabeth Pirie

6 years ago

交易日期： 05/01/2018

Elizabeth Pirie說了有關 Sale Flooring Direct:

Fab and floor is stunning!

產品評價

可信賴顧客

6 years ago

交易日期： 03/11/2017

Yes i very helpful to me

產品評價

julie stewart

6 years ago

交易日期： 26/10/2017

julie stewart說了有關 Sale Flooring Direct:

Amazing service from start to finish

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Adam Bibby

6 years ago

交易日期： 29/10/2017

Adam Bibby說了有關 Sale Flooring Direct:

Delivery date missed twice and cost extra to get joiner back. Friendly staff on phone! Twice told as an apology delivery would be refunded, which hasn’t happened. Good value but if you have someone

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Chris

Sale Flooring Direct

6 years ago

We do recommend you do not book any fitters, or joiners, until your order is with you, and you have it checked. The delivery is not guaranteed, however we aim to get it to you on your chosen day. However i can see on your order, with your flooring you had ordered a sample, this may explain why your order was misplaced, the samples go through a different system, by the time we have come across it it was a day or so later, we dispatched the goods on Fri 03/11/17, and you received them on the 7/11/17.

Thank you for taking the time, to leave feedback.

Adam Bibby

6 years ago

You may have dispatched on the 3/11, but your original delivery date was 31/10. Took over a week for next day delivery. I had 2 failed deliveries, one of which the woman was very apologetic that they’d forgotten to put on van. It’s not put me off using you, I’m actually waiting to place another order. Though I’ve sent 3 emails in the last few weeks to finish this order first, could you chase a response? I was twice offered (not requested by me) a refund for the failed deliveries, though not heard back since. Thanks

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Debi Lukey

6 years ago

交易日期： 21/12/2017

Debi Lukey說了有關 Sale Flooring Direct:

Better communication - didn’t answer any emails, didn’t deliver on agreed date and the flooring was advertised as good quality but definitely is not!

Chris

Sale Flooring Direct

6 years ago

Hi Debi

I have taken the time to look into your order with us.

i noticed that you had ordered a sample on the 13/12/17.

I would have thought that this would have been the next best thing to actually seeing the flooring in person, where you could have made a judgement, on whether or not you found the floor to be of poor quality.

This is one of our popular floors, which also comes in white, red, and grey high gloss, if you look at the reviews on those colours as well as the black you ordered you will see, that they have been highly rated.

As for your delivery not being delivered on your chosen day.

You will see from your order confirmation, you requested delivery to be 25/12/17 (Christmas Day)

This day is classed as a holiday, and your goods were delivered on the 27th December, when our couriers were back at work.

Hope this clarifies why your order was later.

I will certainly feed this back to the relevant source regarding communication.

Debi Lukey

6 years ago

Finally a response!! Why offer the date if it isn’t available? Some people do work! As for quality I did read the reviews which is why I ordered but having laid the floor, of which several of tiles were marked to start with it is very poor quality.

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可信賴顧客

6 years ago

交易日期： 05/11/2017

Great flooring, good quality but very poor delivery arrangements.

Chris

Sale Flooring Direct

6 years ago

It is important, to let us know if there is any road restrictions in the lead up to delivery. I can see from your order, it was out for delivery on your chosen day, but due to the road leading to your delivery address, being too narrow, the driver had to go back to the depot, and arrange delivery on a smaller truck, there for flooring was delivered the very next day.

A point to remember in the future.

可信賴顧客

6 years ago

My point was that the road was not too narrow. The same journey was made by another driver with no problems. Also emergency vehicle use this road as do other delivery and service vehicles with no problems. No other retailer had ever had any problems not the 40 years we have lived here!

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Ray

London

6 years ago

交易日期： 24/12/2017

Ray說了有關 Sale Flooring Direct:

Service wasnt great, however 1 lady was very helpful in resolving the problems the company caused.

Chris

Sale Flooring Direct

6 years ago

Looking into your order, you opted for delivery on the 26/12/17 (Boxing Day).

Whilst Sale Flooring Direct were in office that day, unfortunately our couriers had three days off between christmas and new year, your flooring arrived as soon as they were back to work on the 28/12/17. Hope this explains the delay.

The scotia beading does need to go through a third party courier, this is due to length restrictions, and they do not offer a time of delivery, just deliver up untill 6pm.

I am glad you got your order sorted out in the end

Thank you for your feedback.

產品評價

Gave me loads extra, so i could have saved some money but they didnt seem to care. Plus didnt match that great with flooring even though i was told is a perfect match!!

Chris

Sale Flooring Direct

6 years ago

Woods are hard to match up, because of the different grains and tones, in them, it also comes down to personal preference, whilst you might think it is not a match, some people may think it is!

Always advisable to maybe order a sample of both, to see how they look together?

With the area of flooring, the Scotia Beading was the correct amount ordered.

49m2 of flooring was ordered, and the beading comes in 2.4 lengths, you should require 20 lengths. (which was the amount ordered)

You do have the option to return any excess, to us for a full refund.

可信賴顧客

6 years ago

交易日期： 22/12/2017

Ordered and paid online and thicked the date to be delivered 3 days later. Took a day of from work and drove 3 hrs to our new home to meet the delivery man and put the flooring inside the house as it

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可信賴顧客

6 years ago

交易日期： 13/12/2017

great floor fast delivery thank you

Chris

Sale Flooring Direct

6 years ago

Thank you for you custom, and glad you like your new floor.

產品評價

Ron Jansen

6 years ago

交易日期： 11/12/2017

Ron Jansen說了有關 Sale Flooring Direct:

great product, service and pricing.

Chris

Sale Flooring Direct

6 years ago

Thank you for your great review

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關於Sale Flooring Direct

Sale Flooring Direct was established in 2001 and is one of the country's leading online flooring distributors to the flooring trade. As an online flooring retailer, we are one of the biggest importers of the best and biggest flooring brands in the UK and can offer fantastic discounts on these brands.

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0800 0850025

453 Hillington Road, Hillington Park, Glasgow, Renfrewshire, G52 4BL, United Kingdom

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Feefo 評論是如何收集的？

誰可以留下 Feefo 評價？

我們如何核實評價？

如何處理虛假評價？