Thank you for bringing this to our attention. I have checked over the file and can see we were appointed to your claim in November, we have no information regarding the claim prior to this date. I have raised the issue of the works not yet being complete with our contractor. I have asked your claims handler to monitor for the contractor's response and we will be in touch once this has been investigated. I would be grateful if you could forward to me your contact attempts with regards to the issues you have experienced so we can investigate this also. Please send these to customerservice@tbrn.co.uk - Please accept our sincere apologies for the delay and inconvenience caused, we hope to get this rectified ASAP. Kind regards, Laura
