Thank you for sharing your experience with us. We apologise for the communication issues you experienced during the process. For external works and perhaps more specifically, claims relating to damaged grass, it is common for contractors to visit to assess the damage when they are in your local area as appointments aren’t often necessary, however we are sorry you were not informed about this visit. Additionally, please note that reseeding grass cannot be completed whilst there is any risk of frost, which can inevitably delay claims.
We will ensure your feedback is communicated to our contractor. Your feedback is important to us and will help us improve our services. We are committed to providing timely updates and better coordination in the future. If you have any unresolved concerns or need further assistance, please contact me at customerservice@tbrn.co.uk
Kind regards,
Laura
