Hi there,
Thanks for taking your time to share your experience with us, your feedback is valuable to improve our level of customer service.
We have checked the status of your order and this was dispatched on 22/11/2021 and delivered on 23/11/2021 at 9:27am by Direct Freight Express. The box was left at the front door as per your instructions.
Could you please check with all residents of your household to confirm the order was not collected and simply placed aside (if you have not done so already)? Alternatively, we encourage you to get in touch with us.
Regards,
The team at Lumera
