Lumera Living Anmeldelser

Hi John, thank you for taking the time to submit your feedback. Once we prepared the order we provided a link to the product so you could confirm the details of the order. This link was to the model without light however, we received confirmation that all details were correct and dispatched the order accordingly.  Within the email trail, we had also provided a link to the model with light as requested, however following this when we were asked to prepare the order it was the $239 model specified (the one without light). The model with light of course, being higher in price. We do apologise for any misunderstanding, however, when the total was confirmed on your end we assumed that you had decided on the model without the light.

Hi Sonia, thank you for taking the time to submit a review and we are so glad to hear that you were happy with the level of service received. Following this review, we have tried to get in touch with you in regards to the issues you are having with your ceiling fan. With no luck over the phone we’ve sent through an email which you have hopefully received. As the functionality described does not seem typical for the ceiling fan purchased we suggest you contact Mercator on 1300 552 255 as they will be able to replace or repair any faulty parts if necessary. If you have any questions or if we can be of any further assistance please do not hesitate to contact us.

Hi Simon, we do apologise for the slight delay and the inconvenience it has caused. However, as you have acknowledged due to the incredibly tight time frame provided we are only able to give a rough ETA at the time of purchase. We can never make guarantees as to when an order will be received despite trying to dispatch as soon as possible, especially as this is our busiest time of year. This is why we generally advise our clients to wait until they have received all the products needed before booking in an electrician. We do also apologise for not meeting the ETA provided on purchase and will strive to do so in future.