Root7 UK Bewertung

Thanks so much for the great review - we really appreciate it!

We're so sorry that you had experienced this issue, Oliver and for the delay in resolving this for you. Unfortunately, the email hadn't made its way to us so we really appreciate you bringing this to our attention. It looks as though our customer care team has now been in touch and arranged for a replacement OneBottle to be sent to you. We are passionate about delivering an excellent customer service so we're very disappointed that this hasn't been your experience in this instance. Thanks for taking the time to share this review with us, and for shopping with Root7.

Thanks for taking the time to share this review with us, Christopher and thanks so much for bringing this to our attention! We are continually exploring ways to reduce our ecological footprint and fully appreciate that a box of this size is unnecessary, given the contents - please rest assured, this will be communicated to our warehouse team. Thanks again, we really appreciate the feedback. :)

We are so sorry that you have experienced this and appreciate just how disappointed you must have been! It looks as though the order had been processed incorrectly initially and unfortunately, we were unaware of this error until the email came through via our website contact form. It looks as though a member of our customer care team has been touch and arranged for a replacement to be sent to you which, as I understand, has now been received and the issue resolved. The partial refund had been issued at the time of the order but appreciate that this may not have been immediately visible. Please understand that this is not the high standard of service that we continually strive for and we are truly sorry that this has been your experience in this instance.