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Rated
Excellent
Service
4.4
/5

5

4

3

2

1

8,762

2,756

598

298

588

13,002

ratings over the past year

Displaying all 292,203 reviews
Trusted Customer
9 years ago
Date of purchase: 14/05/2015
Problems registering for online account to confirm and view insurance statements. The only way of contacting AXA is via a premium phone number which is not included in free minutes!
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John Evans
AXA Insurance
9 years ago
Hi, Thank you for your feedback – this is appreciated. I am aware that my colleague, Nicola, has been in touch so that we can discuss your experience in more detail, thank you for taking time to speak to her. I understand that your queries have now been addressed and resolved but please don't hesitate to contact us further if needed.
Trusted Customer
9 years ago
Date of purchase: 14/05/2015
Very happy with the help and understanding of the lady who dealt with my application for car insurance, She was patient and considerate to a rather elderly gentleman. Thankyou.
Trusted Customer
9 years ago
Date of purchase: 14/05/2015
Excellent professional and quick
Trusted Customer
9 years ago
Date of purchase: 14/05/2015
Quick online service from an aggregator - policy details provided straight away. Clear information and well informed!
Trusted Customer
9 years ago
Date of purchase: 14/05/2015
Takes too long on the phone after you have given all the information that you are asked for on the website
Trusted Customer
9 years ago
Date of purchase: 14/05/2015
Great and efficient service. No complaints from me.
Trusted Customer
9 years ago
Date of purchase: 04/05/2015
After buying the insurance I emailed AXA my NCD details which was processed and acknowledged within a couple of days. I also emailed to opt out of auto renewal and it was confirmed that this had been
...
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MH
Michael Howarth
Rotherham
9 years ago
Date of purchase: 14/05/2015
What Michael Howarth said about AXA Insurance:
keep coming back as I consider AXA as very helpful ,fair, honest, and sincere, and best part of all, your price is good too.
Trusted Customer
9 years ago
Date of purchase: 14/05/2015
Just need cut down in time takes.
PS
Philip Stewart
St Helens
9 years ago
Date of purchase: 13/05/2015
What Philip Stewart said about AXA Insurance:
Excellent site easy to use
About AXA Insurance
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.
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5 Old Broad Street, London, Greater London, EC2N 1AD, United Kingdom
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About AXA Insurance
AXA is one of the largest general insurers in the UK and underwrites a broad range of products for individuals. AXA Direct offers car, home and travel insurance through its website www.axa.co.uk and is designed to make buying insurance fast, secure, convenient and easy-to-use.