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Rated
Excellent

Experience Amazing

Service
4.7
/5
Product
4.8
/5

5

4

3

2

1

515

41

16

9

14

595

ratings over the past year

Displaying all 4,776 reviews
JP
Joe Peart
Carlisle
9 days ago
Date of purchase: 24/05/2024
What Joe Peart said about Lexus:
absolutely disgraceful, the service manager is rude & doesn't follow anything up.
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CA
Curlette Edwards Andrews
LONDON
23 days ago
Date of purchase: 23/05/2024
What Curlette Edwards Andrews said about Lexus:
It was an excellent experience, from my first day of ordering my Car to picking up my New Lexus SUV the level of service has been amazing.
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DH
David Hall
Driffield
26 days ago
Date of purchase: 15/05/2024
What David Hall said about Lexus:
Efficient and friendly
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Trusted Customer
1 month ago
Date of purchase: 25/06/2024
Polite welcome, tea and coffee provided. They were aware of my arrival.
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Trusted Customer
1 month ago
Date of purchase: 31/05/2024
No communication until had to admit car was never ordered
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Claire Dean
Lexus
1 month ago
Good afternoon, Thank you for taking the time to share your honest feedback. We are disappointed to hear of your recent experience and have asked for the Centre Principal to reach out to you to discuss this in more detail. Kind regards Lexus UK
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SL
Sharon Lindop
Cottingham
1 month ago
Date of purchase: 27/06/2024
What Sharon Lindop said about Lexus:
The service I have received from Lexus has been exemplary and I simply cannot fault it. I have never had such excellent service from a car dealer in 50 years of driving.
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IC
Ian Chambers
Benfleet
1 month ago
Date of purchase: 26/04/2024
What Ian Chambers said about Lexus:
Very helpful from initial ordering through to collection
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Trusted Customer
1 month ago
Date of purchase: 26/06/2024
It was first class buying the car but after not so good, they need more training on a new car and both service dept and sales. Also the handbook needs more information
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Trusted Customer
1 month ago
Date of purchase: 08/05/2024
Excellent.
0
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Trusted Customer
1 month ago
Date of purchase: 28/06/2024
Very good as usual
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About Lexus
Experience the pioneering technology and impressive craftsmanship that can be found in a Lexus. Our self-charging hybrid cars have been designed to deliver superior fuel efficiency, low emissions and optimised performance. Lexus offer a range of cars to suit your every need, from compact city cars to 7 seat family SUVs. Caring about each customer’s well-being and treating people as true individuals, we aim to create truly amazing experiences.
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Yew Tree Bottom Rd, Epsom, Surrey, KT18 5UX, United Kingdom
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About Lexus
Experience the pioneering technology and impressive craftsmanship that can be found in a Lexus. Our self-charging hybrid cars have been designed to deliver superior fuel efficiency, low emissions and optimised performance. Lexus offer a range of cars to suit your every need, from compact city cars to 7 seat family SUVs. Caring about each customer’s well-being and treating people as true individuals, we aim to create truly amazing experiences.