Good Evening,
Thank you for taking the time to leave feedback on your recent hire. We have attempted to reach out to you on multiple occasions with no luck.
We are sorry to hear about your negative feelings towards your rental, as our service and quality of vehicles is of upmost importance to us.
I can see that you have been in contact throughout your hire with one of our team leaders, who forms part of the management team within customer services, and at no point were your concerns disregarded in relation to a vehicle swap.
Our vehicles are subject to availability, and this does mean that we cannot always provide a like-for-like service on a breakdown basis to meet your customer's needs, or at times there may be a wait. I can see that you were offered a vehicle swap over which was subsequently cancelled due to an engine management light on the vehicle. Unfortunately this is not something that LCH can control, or predict, and we cannot allow vehicles to be on hire with customers when warning lights are displayed. We understand the inconvenience this may have caused you, and can only apologise.
Please be rest assured that your feedback has been taken onboard, and we hope that for any future hires, the service provided meets our usual high standards.
