Whilst those staff we dealt with were courteous and always tried to be helpful it took 3 months to actually have my vehicle repaired, and it was only after asking to be put through to the complaints
The service is awful. They assigned me a case handler. Never spoken to them. They advised me I was better off going to them when I had my accident but I was actually better off with my insurers. My ca
Car was with Hilton Coachworks for 4.5 months waiting for Land Rover to ship replacement part
Customer Care
Land Rover Insurance & Accident Assistance
6 months ago
Dear Sheila,
Many thanks for providing your valuable feedback. We are sorry that our service fell short of our normal high standards. Unfortunately in some instances we are suffering with long parts delays; we do everything we can to assist in pushing to get these parts, but it is not always possible to get them as quickly as we would like for our customers, we can only offer our sincere apologies.
Following a rear end collision to our car Land rover insurance arranged everything to get proper repairs made, although they did subcontract the replacement vehicle to a third party company, Kinertons
Excellent service from first call to receiving car back after repairs had been carried out.
The first contact with Hailey the claims handler was straightforward and everything was explained clearly. T
