Thames Party Boats Ltd レビュー

Dear Radha, Thank you for the wonderful 5* review! We're delighted to hear that you enjoyed the service and found our staff helpful. Your recommendation means a lot to us, and we hope to welcome you back soon! Kindest Regards - Thames Party Boats

Thank you for the fantastic review! We're so glad to hear that you and your guests had an amazing time. I’ll make sure to share your gratitude with Charlie and the team. We look forward to hosting you again in the future! Best Regards- Thames Party Boats

Good Morning, Thank you so much for your kind words and recommendation! We're thrilled to hear that you found our communication and boarding process excellent. Your feedback means a lot to us, and we look forward to welcoming you onboard again soon! Kind Regards Thames Party Boats

Dear Calvin, Thank you so much for your wonderful review! It was lovely to see a familiar face onboard. We're delighted to hear that you found our service excellent and our staff warm and welcoming throughout your experience. Your kind words and perfect rating mean a lot to us. We look forward to welcoming you back onboard again! Kind Regards Thames Party Boats

Dear Carter, Thank you for your feedback. We're pleased to hear that you enjoyed the event and that Charlie's service was brilliant! We appreciate your comments and will use them to improve our service. Thank you for bringing these to our attention: We are sorry to hear that the beer taps were not working and that this wasn't communicated beforehand. We understand how this affected your experience and will ensure better transparency in the future. Regarding the miscommunication about the number of passengers, we apologise for any inconvenience this caused. We will review our policies to prevent such misunderstandings going forward. Thank you for bringing these issues to our attention. We hope to have the opportunity to have you back onboard and serve you better next time. Kind Regards Thames Party Boats

Hi Sayyed, Thank you for your review and the 4-star rating! We’re glad to hear you had a positive experience. If there are any specific areas where you feel we could improve or any feedback you’d like to share, please let us know. Your insights are valuable in helping us enhance our service. We look forward to the opportunity to exceed your expectations in the future! Kind Regards Thames Party Boats

Good Morning, Thank you so much for your exceptional review! We’re thrilled to hear that your experience with Thames Party Boats was outstanding from start to finish. We’re delighted that the booking process was seamless and that our staff’s helpfulness and communication made the planning stress-free. It’s wonderful to know that the boat, its amenities, and the stunning views of the Thames contributed to a memorable event. Your kind words about our crew’s attentiveness and professionalism are greatly appreciated. We’re grateful for your recommendation and look forward to the opportunity to help make more celebrations unforgettable. Thank you again for choosing Thames Party Boats! Kind Regards Thames Party Boats

Dear Larsson, Thank you for your review! We’re glad to hear you enjoyed the stunning views from the boat. We appreciate your feedback regarding the drink prices and will keep this in mind. We look forward to welcoming you back for another fantastic experience! Kind Regards Thames Party Boats

Hi Genene, Thank you for taking the time to submit your review. Firstly its wonderful to hear you are pleased with the care from all in house staff and found that you were provided with a great service. We would like to address the comments around agency staff that were provided for your event. Thames Party Boats has a zero tolerance policy to illegal substances. We take great care in choice of agency staff so to read your comments regarding the DJ provided for the evening of your event has been of incredible concern. We would like to offer the acknowledgement of the feedback and confirm we have taken action to investigate these claims. We have reviewed the CCTV footage from your event and interviewed staff who were present on board. Thames Party Boats in house staff and the manager of your event have denied awareness of these claims or being made aware by members of the party. Furthermore, I can confirm there is no use of recreational drugs on board and we continue to comply to all relevant land laws. The DJ has been contacted regarding the Feedback and we have taken the necessary steps to ensure this is not an issue in future. We can however confirm Cigarette breaks were taken and our staff do reserve the right to have a break whilst on shift where they have the choice to smoke, should they wish to do so. The frequency of which has been noted and the feedback you have provided will encourage enforcement of more regimented timeframes for breaks. We would like to extend our sincerest apologies for your concern and the impact this had on your event. Despite this being a difficult review we appreciate all feedback and work with this constructively to uphold a continued high service standard. Kind Regards, Thames Party Boats Team