Hi Charlotte,
First and foremost, I'm so sorry that you've had this experience with our services so far. This is not the experience we want any of our customers to have.
I can see on our system that, unfortunately, an admin error meant your service was accidentally booked in a week later than arranged. I can confirm your service is booked in for the 3rd - tomorrow. My colleague Tom informed me that he had phoned and spoken with your colleague to confirm this but I apologise that we couldn't reach you directly.
With this in mind and as I can appreciate that the moving of boxes was very inconvenient for you, I have applied a 20% discount to your service as a gesture of our apology.
I hope that everything goes well tomorrow and if there is anything else you wish to discuss, please feel free to email me directly at emily@shredstation.co.uk
All the best,
Emily Bridges
Marketing Manager