Bott and Co Solicitors Comentários

Thank you for your review and we are sorry that you are disappointed with our service. Upon review of your file, we note the same contact details were provided for all 17 claimants upon submission of the claim. We then had to contact each claimant individually to discuss the claim with them which caused some delay which we apologise for. We note you were able to discuss your claim with a member of our team who provided you with a resolution to your problem. We are happy however that it only took 5 weeks for your claim to be paid. Kind regards, Bott and Co.

Thank you for your review and are sorry that you are unhappy with the service provided. We have reviewed your file and agree that there were delays throughout your claim, and that correspondence and contact with you fell below our standards, we apologise for this. With regards to the settlement amount, you have been compensated correctly as per the Whiplash Tariff system introduced with the Civil Liability Act 2018. We appreciate that the settlement figure may have been less than you were expecting, however we are unfortunately bound by the tariff system. Kind regards Bott and Co.