Outsource UK Reviews

Thank you for leaving us feedback and we do apologise for any frustration this situation has caused. I've caught up with my colleagues and understand we didn't receive all your hours from the client. We can only pay our contractors for the hours confirmed by the client so if there is a discrepancy, we do ask our contractors to check in with the client to resolve - this is the quickest way that we can then get it all fixed for you. I understand that this has all been rectified now but we will look into this further to see if there's anything else we can do to improve this process. We'll also look into the response time that you received from our team, we do try and get back to queries as soon as possible but I do apologise if this was late - it may have been where the consultant was looking into your query but they should've let you know this. Thanks again for bringing this to our attention.

Thank you for raising this with us, I highlighted this with our Contractor Services team to look into further and although it was all sorted from our side, we spoke to your Umbrella Company and understand they've now been in touch with you. I hope everything is sorted for you now. We sincerely apologise for any confusion or inconvenience caused. We always strive to provide our contractors with the best experience. We’re committed to improving our service and hope you’ll notice a significant difference going forward. If you have any more questions or need further assistance, please don’t hesitate to reach out to our Contractor Services team.