Luxury Gold Recenzii

Thank you for taking the time to provide us with your review. We are thrilled you found the services our On The Road Team offered exceptional. They are a valuable asset to our company. Visiting several incredible cities and sights within a limited timeframe can be challenging and may make you want to stay longer in the places that resonate with you. Thank you for being our guest and travelling with us at Luxury Gold.

Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the stunning beauty of the Rocky Mountains and the exceptional service on the Rocky Mountaineer. We apologise for the change in itinerary due to the Jasper fires. We hope that our adjustments helped make up for any disappointment. We appreciate you being our guest.

Thank you for sharing your experience with us. It's delightful to read about your interactions with our Travel Concierge; they play a crucial role in enhancing the overall enjoyment during the tour. We firmly believe every little detail matters and can leave a lasting impression on our guests. We appreciate your feedback and apologise for the less-than-exceptional experience on the Rocky Mountaineer. We have taken steps to address this concern internally.

We value your time and feedback. At Luxury Gold, the satisfaction and well-being of our guests are our top priority. We are committed to learning from your experiences to enhance the quality and enjoyment of our tours. We are dedicated to providing the best possible service to our guests. We are sorry that the journey did not meet your expectations regarding the Travel Concierge and how the tour was conducted. We carefully select and train all our representatives to ensure they can professionally manage our departures. We apologise that this was not evident during your tour. Rest assured, we will address this matter internally to ensure all our guests are treated with value and respect. We appreciate you writing a letter to our CEO. However, we kindly request that you send a copy of the correspondence to our Guest Relations Department for investigation and review. You can email us at guestrelationsna@ttc.com. Once again, we apologise for any inconvenience and appreciate your support of Luxury Gold.