Cum sunt colectate evaluările Feefo?

Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.

Cine poate lăsa o evaluare Feefo?

Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.

Cum verificăm evaluările?

Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.

Cum ne ocupăm de evaluările false?

Feefo împiedică oamenii să lase evaluări false, deoarece invităm doar cumpărătorii verificați să dea feedback.

Luxury Gold Recenzii | Recenzii ale serviciului de clienți pentru https://www.feefo.com/reviews/luxury-gold | Feefo

Afișarea tuturor 3,020 recenziilor

Client de încredere

3 months ago

Data achiziției: 18/05/2024

Reservations team were pretty hopeless. In fact time and time again the issue was down to too many people dealing with a straight forward booking. No 1 person ever knew what was happening and when cha

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Evaluări de produse

The issue we had was the Little to no time in the places we stayed to just wander and enjoy the locations. Arrivals into each hotel was late in the day leaving only the evening free, and some of them

...

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Kim

Luxury Gold

3 months ago

We want to express our gratitude for choosing Luxury Gold for your travel needs. We understand that your experience before the tour could have been smoother, and we acknowledge that our Reservations Team may not have been as helpful as expected. We truly appreciate your efforts in ironing out the details of your travel arrangements. We are aware that trying to cover all the fantastic attractions outlined in our itineraries can result in busy days and packed schedules. Our Product Team will explore the possibility of adjusting the pace of this dynamic tour to ensure that our guests have a more balanced experience. Once again, we thank you for your valuable feedback. Your comments are essential in helping us improve our services for the future.

As with the tour of Ireland that we did prior to this tour, we had little to no free time in the places we stayed due to arriving late (5-6pm) at the hotels. It seemed this was timed for hotel check i

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Kim

Luxury Gold

3 months ago

We have considered and understood the feedback concerning your recent trip. We apologise that your experience did not meet your expectations and disappointed you. We truly value and appreciate your feedback. We understand the challenges of visiting multiple cities and attractions within a limited timeframe, which can lead to feeling overwhelmed and the desire to spend more time in certain locations. In response, our operations team will conduct a thorough review of the tour's pace and consider offering additional free time at significant sites listed in the itinerary.

Client de încredere

3 months ago

Data achiziției: 24/05/2024

Kim

Luxury Gold

1 month ago

Thank you for sharing your positive ratings with us and being our guest at Luxury Gold.

Evaluări de produse

Norma Gene Lykes

Tampa, Florida

3 months ago

Data achiziției: 19/05/2024

Kim

Luxury Gold

1 month ago

Thank you for being our guest and travelling with Luxury Gold.

Evaluări de produse

Client de încredere

3 months ago

Data achiziției: 19/05/2024

Over all good. Needed better understanding of available shopping options before getting to the shopping areas. Eating options should be available before the stop with or without the guide. More inf

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Evaluări de produse

Some stops and attractions were very crowded. Limited shopping for gifts was very limited. Eating out with out the guide was very confusing. Would have liked a map of available places to eat! Over

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Kim

Luxury Gold

1 month ago

Thank you for your review. We apologise for the aspects that did not meet your expectations. We appreciate the suggestions for enhancing the itinerary and have shared this information with the relevant departments. Thank you for travelling with us.

Client de încredere

3 months ago

Data achiziției: 05/05/2024

Pleas see my prior comments. Overall we were disappointed with the choice of hotels- most were not 5 star as advertised with the exception of the hotel in Capri

Evaluări de produse

It was an amazing tour! Cara was very professional and made every one of our stops smooth and seamless. Titiziano our driver was excellent, and I couldn't image how he was able to maneuver his bus! A

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Kim

Luxury Gold

1 month ago

Thank you for your review. We appreciate your feedback as we always strive to maintain high standards across our appointed hotels despite variations in hotel standards between countries. Nonetheless, we expect all our appointed hotels to meet our high standards, and we have shared your comments with our Quality Control team to ensure that the accommodation we provide continues to offer the best experience for our guests. Thank you for being our guest.

Kim Sport

New Orleans

3 months ago

Data achiziției: 11/05/2024

Evaluări de produse

Client de încredere

3 months ago

Data achiziției: 19/05/2024

Evaluări de produse

Client de încredere

3 months ago

Data achiziției: 08/05/2024

Everything went seamlessly to plan. There was a significant amount of time available to explore places at one’s leisure and to choose dining opportunities as individuals outside of our tour group meal

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Kim

Luxury Gold

1 month ago

Thank you for sharing your feedback with us. We appreciate hearing about your travel experience on the Majestic Japan tour. Our unwavering commitment is to strike a perfect balance between guided exploration and personal time for our travellers. Our trips offer flexibility to allow you to customise your experience. We include leisure time in the schedule for you to explore the region, its food, and cultural offerings in more depth. Thank you for enjoying your experience with us, and we look forward to welcoming you again.

Evaluări de produse

Client de încredere

3 months ago

Data achiziției: 09/05/2024

Unfortunately, my the first tour I booked was canceled with only 6 weeks notice. British Royale was a substitute tour. I also submitted a question to customer service BEFORE the tour three times and

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Kim

Luxury Gold

3 months ago

Thank you for sharing your feedback with us. We greatly value your input and are thrilled to hear you had a wonderful experience on the British Royale trip. We always strive to ensure that most of our trips run as scheduled by adjusting our capacity. However, due to operational requirements, there may be rare occasions when we have to cancel non-definitive departures. We apologise for any inconvenience this may cause and appreciate your understanding. Thank you for travelling with Luxury Gold.

Evaluări de produse

Client de încredere

3 months ago

Data achiziției: 04/05/2024

Kim

Luxury Gold

1 month ago

Thank you for taking the time to rate your experience with us, We thank you for being our guest.

Evaluări de produse

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Despre Luxury Gold

Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.

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(0)1481 753890

Travel House, Rue Du Manoir, St Peter Port, Guernsey, Guernsey, GY1 2JH, Guernsey

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Luxury Gold Recenzii

Ultimate IrelandThe issue we had was the Little to no time in the places we stayed to just wander and enjoy the locations. Arrivals into each hotel was late in the da...Mai multe recenzii pentru acest produs (5)Vizualizați site-ul web al produsului

British RoyaleAs with the tour of Ireland that we did prior to this tour, we had little to no free time in the places we stayed due to arriving late (5-6pm) at the ...Mai multe recenzii pentru acest produs (3)Vizualizați site-ul web al produsului

Spain and Portugal in StyleMai multe recenzii pentru acest produs (9)Vizualizați site-ul web al produsului

Majestic JapanMai multe recenzii pentru acest produs (27)Vizualizați site-ul web al produsului

Majestic JapanSome stops and attractions were very crowded. Limited shopping for gifts was very limited. Eating out with out the guide was very confusing. Would ...Mai multe recenzii pentru acest produs (27)Vizualizați site-ul web al produsului

Ultimate ItalyIt was an amazing tour! Cara was very professional and made every one of our stops smooth and seamless. Titiziano our driver was excellent, and I coul...Mai multe recenzii pentru acest produs (22)Vizualizați site-ul web al produsului

Majesty of the RockiesMai multe recenzii pentru acest produs (6)Vizualizați site-ul web al produsului

Majestic JapanSaw a lot. Fast moving with many bullet train rides.Mai multe recenzii pentru acest produs (27)Vizualizați site-ul web al produsului

Majestic JapanGood mix of city and country experiences , excellent food experiences including more traditional foods.. Our guide had extensive knowledge of the plac...Mai multe recenzii pentru acest produs (21)Vizualizați site-ul web al produsului

British RoyaleExcellent tour director. Highlights were Michelin lunch in Bath, Visit to Castle Howard, after-hours Tower of London tour.Mai multe recenzii pentru acest produs (13)Vizualizați site-ul web al produsului

Croatia and the Dalmatian Coast Lower DeckMai multe recenzii pentru acest produs (5)Vizualizați site-ul web al produsului

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