Cum sunt colectate evaluările Feefo?

Colectăm în mod independent feedback în numele întreprinderilor care lucrează cu noi. Platforma noastră ajunge doar la cumpărători verificați, astfel încât poți fi sigur că citești evaluări de la clienți reali.

Cine poate lăsa o evaluare Feefo?

Doar clienții care fac dovada achiziției pot lăsa o evaluare Feefo. Asigurăm acest lucru prin contactarea cumpărătorilor imediat după tranzacție.

Cum verificăm evaluările?

Verificăm dacă evaluările provin de la clienți autentici, comparându-le cu o vânzare sau o tranzacție. Oamenii sunt invitați să lase o evaluare doar după ce au cumpărat de la firma respectivă.

Cum ne ocupăm de evaluările false?

Feefo împiedică oamenii să lase evaluări false, deoarece invităm doar cumpărătorii verificați să dea feedback.

Luxury Gold Recenzii | Recenzii ale serviciului de clienți pentru https://www.feefo.com/reviews/luxury-gold | Feefo

Afișarea tuturor 3,020 recenziilor

Lorraine Kazarian

Fresno, CA

4 months ago

Data achiziției: 17/04/2024

Ce a spus Lorraine Kazarian despre Luxury Gold:

Perfect trip!

Evaluări de produse

How authentic the tour was....so wonderful in every way. Our guide, Hatsu, was amazing-real, efficient, helpful, just great! Japan is a perfect vacation.

Kim

Luxury Gold

1 month ago

We are thrilled to hear that you enjoyed your tour of Japan and that our Travel Concierge made your guided vacation experience even more memorable. At Luxury Gold, we are committed to delivering the best possible travel experience to our valued guests. Our goal is to inspire a sense of curiosity and adventure within you. Thank you for choosing to travel with us, and we hope to see you again soon.

Dorothy Bates

Sydney

4 months ago

Data achiziției: 03/04/2024

Ce a spus Dorothy Bates despre Luxury Gold:

We were impressed with Luxury Gold and the standard of accommodation, special dinners and overall itinerary. The Cherry blossoms were spectacular- we were incredibly lucky with our timing. If we are

...

Read all

Evaluări de produse

Great itinerary, excellent food, accommodation and transport by bullet train meant efficient travel and more time in the places we visited. It would have been good to have some more meals included ea

...

Read all

Kim

Luxury Gold

1 month ago

Thank you for your feedback and for travelling with us at Luxury Gold. We hope you enjoyed our incredible tour of Japan. We are thrilled that you enjoyed the beauty of the Cherry blossoms and experienced the bullet train.

Sameyah Saah

4 months ago

Data achiziției: 14/04/2024

Evaluări de produse

It was so bad! The tour guide was an airhead. Disorganized, rude,and did not speak good English to the point that none of the travelers could understand seventy percent of what she was saying. Sh

...

Read all

Kim

Luxury Gold

4 months ago

Thank you for sharing your thoughts with us. Your feedback is valuable to us. However, we apologise that the tour did not meet your expectations regarding the value of money, meals, and the Travel Director's performance. We understand that our Travel Directors play a crucial role in the success of any trip. Therefore, we carefully select and train all our representatives to ensure they can manage our departures professionally. If you require reimbursement, please email your Guest Relations Department at guestrelationsna@ttc.com. The team will gladly assist you with any concerns you may have. Thank you for bringing your experience to our attention. We have shared your feedback with the relevant departments.

Client de încredere

4 months ago

Data achiziției: 14/04/2024

The service was very good. This was a first experience with luxury gold. We were stuck on the word, gold, and maybe expected it to be a bit more detailed.

Evaluări de produse

The itinerary was fantastic. Our tour concierge spoke English well, but wasn’t organized. She didn’t present the itinerary schedule to us, and we had to ask everyday what the time of departure was.

...

Read all

Media încărcate

Vezi toate mediile (1)

Kim

Luxury Gold

1 month ago

Thank you for taking the time to provide us with your feedback. We are glad to hear that you enjoyed this Japan itinerary. However, we understand that some aspects of the tour did not meet your expectations, and we apologise for any disappointment. We have shared your feedback with the relevant departments for review and appropriate action.

Client de încredere

4 months ago

Data achiziției: 14/04/2024

Kim

Luxury Gold

1 month ago

Thank you for your great ratings, we hope you enjoyed your time in Italy.

Evaluări de produse

Client de încredere

4 months ago

Data achiziției: 14/04/2024

Evaluări de produse

Our tour Director was very ill prepared for the trip gave us very little information about where we were and about the country we could hardly understand her English. I felt cheated, and this trip was

...

Read all

Kim

Luxury Gold

4 months ago

Thank you for taking the time to leave a review. We are deeply sorry that your trip did not meet your expectations. We understand that the Travel Concierges play a vital role in ensuring the success of any journey. That's why we carefully select and train our representatives to handle all our departures professionally. We want to assure you that the issue has been addressed internally. We appreciate your business and hope to welcome you back for a better experience in the future.

Client de încredere

4 months ago

Data achiziției: 14/04/2024

Our tour director had good English language skills however she was not very well organized with communicating the daily schedule to the group. She did not offer written daily schedules. She verbally c

...

Read all

Evaluări de produse

Majestic Japan is an accurate description of the itinerary we experienced on our tour. The culture and people of Japan are unique from anywhere we toured previously.

Kim

Luxury Gold

1 month ago

Thank you for your feedback and for being our guest. We have noted your feedback and apologise for the Travel Concierge's disorganised nature and lack of communication skills. Your feedback has been shared with our Operations Team for review and appropriate action. Thank you for travelling with Luxury Gold.

Michael Hutchinson

Austin Texas

4 months ago

Data achiziției: 13/04/2024

Ce a spus Michael Hutchinson despre Luxury Gold:

We used Insight and Luxury Golds advice and got our Visa to visit Egypt thru Visa Central. ( CIBT). At the Cairo Airport you could purchase a Visa for a short visit for 25.00 and the process takes 30

...

Read all

Kim

Luxury Gold

4 months ago

Thank you for sharing your feedback with us. We are thrilled to hear that you enjoyed the beauty of Egypt and had a great experience with our helpful and professional Travel Concierge. However, we are sorry to learn that you faced challenges with your visa application. Due to the ever-changing visa requirements and the complexities of these applications, our Reservations agents advise our clients or booking agents to contact the relevant Embassy for further assistance. Nevertheless, as a company that prides itself on creating unforgettable moments and memories, we deeply regret any confusion or miscommunication that may have occurred between our Reservations team and your Travel Agent. Despite this setback, we hope you had an incredible adventure in Egypt and that we can host you again in the future.

Evaluări de produse

Client de încredere

4 months ago

Data achiziției: 27/03/2024

Fantastic trip. The local guides and travel coordinator were exceptional

Kim

Luxury Gold

1 month ago

We appreciate your company and are thrilled to hear that you enjoyed the beauty of South America. Thank you for sharing the stunning photos.

Evaluări de produse

Client de încredere

5 months ago

Data achiziției: 24/03/2024

First guide very poor, replacement guide very good

Kim

Luxury Gold

5 months ago

We are grateful for your support in choosing our business for your travel needs. We appreciate your decision to travel with us and are sorry that your trip did not meet your expectations. We understand that replacing the Travel Concierge during your trip caused an inconvenience, and we apologize for any inconvenience this may have caused you. Please know that the matter has been addressed internally, and we hope to host you again and provide you with the exceptional Luxury Gold Travel experience we are known for.

Evaluări de produse

Nu ai primit o invitație de evaluare?

Despre Luxury Gold

Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.

Read all

(0)1481 753890

Travel House, Rue Du Manoir, St Peter Port, Guernsey, Guernsey, GY1 2JH, Guernsey

Asistență pentru clienți

Vezi toate mediile (271)

Feefo Trusted Service Awards

Premiile noastre independente recunosc cele mai bune mărci pentru serviciile oferite clienților. Câștigătorii sunt desemnați în funcție de evaluările pe care le primesc de la clienții lor.

Ce sunt Trusted Service Awards

De ce să ai încredere în evaluările Feefo?

Aflați mai multe despre Feefo

Luxury Gold Recenzii

Majestic JapanHow authentic the tour was....so wonderful in every way. Our guide, Hatsu, was amazing-real, efficient, helpful, just great! Japan is a perfect vaca...Mai multe recenzii pentru acest produs (27)Vizualizați site-ul web al produsului

Majestic JapanGreat itinerary, excellent food, accommodation and transport by bullet train meant efficient travel and more time in the places we visited. It would ...Mai multe recenzii pentru acest produs (13)Vizualizați site-ul web al produsului

Majestic JapanIt was so bad! The tour guide was an airhead. Disorganized, rude,and did not speak good English to the point that none of the travelers could unde...Mai multe recenzii pentru acest produs (16)Vizualizați site-ul web al produsului

Majestic JapanThe itinerary was fantastic. Our tour concierge spoke English well, but wasn’t organized. She didn’t present the itinerary schedule to us, and we ha...Mai multe recenzii pentru acest produs (16)Vizualizați site-ul web al produsului

Ultimate ItalyMai multe recenzii pentru acest produs (22)Vizualizați site-ul web al produsului

Majestic JapanOur tour Director was very ill prepared for the trip gave us very little information about where we were and about the country we could hardly underst...Mai multe recenzii pentru acest produs (16)Vizualizați site-ul web al produsului

Majestic JapanMajestic Japan is an accurate description of the itinerary we experienced on our tour. The culture and people of Japan are unique from anywhere we tou...Mai multe recenzii pentru acest produs (16)Vizualizați site-ul web al produsului

Elegance of the Nile Pharaoh DeckThe crew of the ship and our guide Assum was great. He was with us every minute. And had no issues except getting hassled by locals selling merch...Mai multe recenzii pentru acest produs (2)Vizualizați site-ul web al produsului

Classic South AmericaMai multe recenzii pentru acest produs (1)Vizualizați site-ul web al produsului

Majestic JapanMai multe recenzii pentru acest produs (13)Vizualizați site-ul web al produsului

Cum sunt colectate evaluările Feefo?

Cine poate lăsa o evaluare Feefo?

Cum verificăm evaluările?

Cum ne ocupăm de evaluările false?