Thank you for your candid review. It is always great to hear from our valued guests about their travel experiences.
We truly value your effort in completing the on-trip survey, as it plays a crucial role in improving our operations. Once you return from your Luxury Gold tour, you will receive an email from Feefo asking you to provide feedback based on your experience. This feedback is publicly posted for future travellers to read. We are sorry to learn that some aspects of your trip may have fallen short of your expectations. Your review, which we consider significant, has been forwarded to the relevant departments for thought and appropriate action.
We appreciate your perspective on the situation and want to assure you that we take your comments seriously. For privacy reasons, we cannot disclose information regarding another guest's injury. Thank you for being our guest and travelling with Luxury Gold.