Thank you for taking the time to provide feedback on your recent experience with our company. We appreciate your input and are proud to have a dedicated Travel Concierge who is committed to providing exceptional service to our guests.
We apologise that your journey did not meet your expectations in terms of comfort and convenience. We understand there may be areas where we can improve, and we will consider your feedback. We also understand that travelling to many unique destinations in a short time can be challenging, and we regret that you felt that not enough time was allowed to explore certain places fully. We are sorry that the cuisine did not meet your expectations, and we strive to offer authentic and flavourful dining experiences.
We have noted your request for a marital bed and will do our best to accommodate your preference. However, please note that the hotels ultimately decide on room assignments.
We appreciate your perspective on the situation and take your comments seriously. While we cannot disclose information about another guest's injury for privacy reasons, we want to assure you that we take all situations seriously and prioritise the well-being of all our guests.
Thank you for your feedback on the number of travellers on tour. We would like to inform you that our Luxury Gold tours typically average around 18 guests and have a maximum capacity of 24. We value your review and appreciate your decision to travel with us.